Operations Specialist

• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Standard Work Schedule: M-F, 9AM-5PM
• Building: 51 Audubon Ave New York, NY 10032
• Salary Range: $70,000-$80,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The ColumbiaDoctors FPO Operations Specialist works closely with FPO Quality Leadership to provide project management, technical support, and analytical decision support for programs and projects in support of organizational goals within the domains of operations, access, and quality. This role is highly visible and interfaces with department leadership, managers, staff, and providers in the provision of an efficient, exceptional patient experience.

Responsibilities

Operations

• Research, propose, and develop tools to gauge performance, assess performance against benchmarks, and support the formulation of goals to improve performance.
• Prepare ad hoc reports and/or presentations for Quality stakeholders across the clinical enterprise to understand operational, access, and/or quality challenges or issues; present to Operations, Management, and Administration as needed.
• Performs other job duties as required and assigned within the scope of responsibility and training.

Project Management

• Lead or co-lead projects to add value and improve ColumbiaDoctors FPO Quality's ability to support and be a resource to faculty practice departments in alignment with the Chief Medical Officer, ColumbiaDoctors book of business

Strategy

• Monitors key performance indicators and implements approved performance improvement initiatives, as needed. Utilizes dashboards and reports to monitor and evaluate performance.
• Supports and mentors staff consistent with the department's strategic plan, to maintain an efficient patient-centered environment.
• Participates as a member of the healthcare team and various interdisciplinary committees to improve patient care and meet patient needs in alignment with Quality's strategic objectives.

Compliance

• Keeps current on all organizational, regulatory compliance, and patient privacy trainings policies (e.g. infection control, public safety, EH&S, HIPAA, OSHA, etc.) and successfully completes all required trainings.
• Maintain patient privacy and confidentiality according to HIPAA requirements at all times.

Minimum Qualifications

• Bachelor's Degree or combination of education and experience.
• A minimum of 3 years of relevant experience.
• An equivalent combination of education and experience may be required.
• Strong organizational skills, time management, and the ability to set priorities among multiple competing objectives, tasks, and initiatives are required.
• Strong proficiency in problem assessment, resolution, and collaborative problem-solving in complex, and interdisciplinary settings.
• Ability to communicate effectively in both oral and written form. This position requires the ability to interact positively, constructively, and effectively with professional staff, providers, and organizational stakeholders.
• Must be able to deliver high-level communication presentations for management.
• Must demonstrate leadership and relationship management skills, and manage conflicts with tact, sensitivity, and respect.
• Ability to work independently, follow through, and handle multiple tasks simultaneously.
• Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact and sensitivity in stressful situations.
• Strong proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Must be a motivated individual with a positive mindset and exceptional work ethic.
• Must successfully complete systems training requirements.

Preferred Qualifications

• Prior EMR experience.

Competencies

Patient Facing Competencies

Minimum Proficiency Level

Accountability & Self-Management

Level 3 - Intermediate

Adaptability to Change & Learning Agility

Level 2 - Basic

Communication

Level 2 - Basic

Customer Service & Patient-Centered

Level 3 - Intermediate

Emotional Intelligence

Level 2 - Basic

Problem Solving & Decision Making

Level 3 - Intermediate

Productivity & Time Management

Level 3 - Intermediate

Teamwork & Collaboration

Level 2 - Basic

Quality, Patient & Workplace Safety

Level 3 - Intermediate

Leadership Competencies

Minimum Proficiency Level

Performance Management

Level 2 - Basic

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Commitment to Diversity

Columbia University is dedicated to increasing diversity in its workforce, its student body, and its educational programs. Achieving continued academic excellence and creating a vibrant university community require nothing less. In fulfilling its mission to advance diversity at the University, Columbia seeks to hire, retain, and promote exceptionally talented individuals from diverse backgrounds.