Operations Support Specialist

Summary

The Operations Support Specialist collects discovery, collaterals, employment and criminal history, research case records, assists with investigations and uploads documents into databases.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

• Assist and directly support investigation and supervision officers.
• Answer telephones, perform reception duties and provide other clerical support.
• Assist in performing investigations of all types for the office and other districts.
• Research, retrieve and verify addresses and criminal history; obtain collateral requests, education, and employment history; collect credit reports, treatment, and social history information.
• Receive and transfer files with other districts.
• Enter/update data, upload documents, open/close cases into computerized records including the Probation Automated Case Tracking Systems (PACTS).
• Research information from case records and enter in the system as appropriate.
• Review forms completed by officers and officer assistants and request corrections as needed.
• Retrieve information from databases and generate periodic reports.
• Assist in completing pretrial collateral investigations.
• Process incoming and outgoing correspondence.
• Participate in and contribute to training programs.
• Adhere to all human resources policies and the Code of Conduct for Judicial Employees.
• Perform other duties as assigned.

Requirements

Conditions of Employment

• Applicants must be U.S. citizens or eligible to work in the United States.
• Applicants must undergo and clear an NCIC check, background investigation, financial and fingerprint checks.
• Applicants must not use illegal drugs or abuse alcohol or prescription drugs.
• Applicants must be able to travel to divisional offices in New Mexico for periodic work assignments as required.
• Applicants must maintain confidentiality and practice a good work ethic; possess good multi-tasking management skills; have very strong interpersonal/verbal and written communication skills; be a team player; and be flexible in a changing environment.
• Employees are required to adhere to a Code of Ethics and Conduct which is available for applicants review upon request.

Qualifications

Required:

High school graduation or equivalent plus two years of general experience. General experience is progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the knowledge and skills needed to successfully perform the duties of this position.

Education above the high school level may be substituted for required general experience based on one academic year (30 semester or 45 quarter hours) equals one year of general experience.

The successful applicant must:

Possess good multi-tasking skills and have strong interpersonal/verbal communication skills, be a team-player and flexible in a changing environment, possess strong computer skills, utilizing word processing and database applications, maintain confidentiality, and practice good work ethics.

Only the most qualified applicants will be contacted, tested and/or interviewed.

Financial and background check outcomes must be favorable. Financial rating must be in good standing, devoid of late payments and collections.

Education

High School Diploma or Equivalent.

Additional information

• The United States Probation and Pretrial Services Office serves a diverse community and is a strong supporter of inclusion and staff diversity.
• The Court reserves the right to modify the conditions of this job announcement or to withdraw the job announcement, either of which may occur without any prior written notice. This job announcement may involve filling more than one position described herein. If a subsequent vacancy of the same position becomes available within 90-days of the vacancy close date or date filled (whichever is the most recent), the Chief United States Probation Officer has the discretion to select a candidate from the original qualified applicant pool. This position may also be assigned to a different unit other than the one posted, dependent upon the needs of the District.
• Due to the volume of applications received, the United States Probation office will only communicate to those individuals who will be tested and/or interviewed for open positions.
• Travel and relocation expenses will not be paid.

• Benefits
  
  Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants who submit a complete application packet, meet educational and specialized experience qualifications will be considered.

• Benefits
  
  Review our benefits
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  Letter of interest, chronological resume, AO 78 Application for Judicial Employment and copy of official college transcripts.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  To be considered for this position, qualified applicants must submit a complete application packet which includes:
  
  
  • Letter of Interest;
  • Chronological Resume;
  • Copy of official college transcripts; and
  • AO 78, Application for Judicial Employment, found at the following link: https://www.nmpp.uscourts.gov/career-opportunities.
  
  Any incomplete packet will result in disqualification. All application packets must be emailed in one PDF document only and sent to: uspojobs@nmp.uscourts.gov.
  
  Ron Travers
  
  Chief U.S. Probation Officer
  
  333 Lomas Blvd. NW, Suite 170
  
  Albuquerque, New Mexico 87102
  
  Attn: Lisa A. Errico, Human Resources Supervisor
  
  Agency contact information
  
  Human Resources Manager
  
  Email
  
  uspojobs@nmp.uscourts.gov
  
  Address
  
  US Probation and Pretrial Services, District of NM
  
  333 Lomas Blvd, NW
  
  Ste 170
  
  Albuquerque, NM 87102
  
  US
  
  Next steps
  
  Only best qualified applicants will be contacted for interviews.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Letter of interest, chronological resume, AO 78 Application for Judicial Employment and copy of official college transcripts.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this position, qualified applicants must submit a complete application packet which includes:

• Letter of Interest;
• Chronological Resume;
• Copy of official college transcripts; and
• AO 78, Application for Judicial Employment, found at the following link: https://www.nmpp.uscourts.gov/career-opportunities.

Any incomplete packet will result in disqualification. All application packets must be emailed in one PDF document only and sent to: uspojobs@nmp.uscourts.gov.

Ron Travers

Chief U.S. Probation Officer

333 Lomas Blvd. NW, Suite 170

Albuquerque, New Mexico 87102

Attn: Lisa A. Errico, Human Resources Supervisor

Agency contact information

Human Resources Manager

Email

uspojobs@nmp.uscourts.gov

Address

US Probation and Pretrial Services, District of NM

333 Lomas Blvd, NW

Ste 170

Albuquerque, NM 87102

US

Next steps

Only best qualified applicants will be contacted for interviews.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request