Brigham and Women's Harbor Medical Associates is part of the Brigham and Women's Physicians Organization and is a multispecialty, primary care practice with more than 65 physicians in our several offices on the South Shore.

You will find our practice culture stimulating and rewarding. We value all our employees and offer comprehensive benefits. We are affiliated with Brigham and Women's Hospital, Dana-Farber/Brigham and Women's Cancer Center and South Shore Hospital.

The Opportunity

The Practice Assistant is responsible for check in, check out, and phone reception duties and serves as the first point of contact for patient appointments.

Customer Service

• Perform check in, check out, and phone reception duties
• Verify insurance eligibility
• Collect copayments and outstanding patient balances
• Schedule follow up appointments
• Secure prior authorizations, referrals, and appointments for specialty care and testing
• Reconcile daily batch and global processing
• Answer phones and assist patients or route calls to appropriate department

Teamwork

• Work collaboratively with co-workers
• Participate in achieving common goals
• Share knowledge and expertise willingly
• Offer/lend assistance as needed.

Communication

• Convey information clearly in writing and verbally
• Listen with empathy
• Accept feedback in a positive manner
• Respond to inquiries accurately and in a timely manner

Professional Relationships and Development

• Willingly learns new skills, procedures, protocols as they are introduced
• Attends training and masters new software programs.
• Attends all mandatory staff meetings

May float to other departments/sites to meet the needs of the busine

Schedule: Rotating Schedule Week 1: Monday 12:00 to 6:30 pm

Tuesday 11:30 am to 7:00 pm

Wednesday 11:30 am to 7:00 pm

Week 2: Monday 11:00 am to 6:30 pm

Tuesday 11:30 am to 7:00 pm

Saturday 1:00 pm to 7:00 pm

Don't miss out on this exciting opportunity to join a prestigious organization and contribute to our mission of providing exceptional healthcare. Apply now to be part of our ambitious team and make a significant impact in the administrative field!

Qualifications

• Proven experience in an administrative role, preferably in a healthcare setting.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy, ensuring flawless execution of administrative tasks.
• Exceptional interpersonal and communication skills, with the ability to collaborate effectively with diverse individuals and teams.
• Proficient computer skills, including knowledge of electronic medical record systems and Microsoft Office Suite.
• Ability to maintain strict confidentiality and handle sensitive information with professionalism.
• High school diploma or equivalent experience, with additional administrative certifications being a plus.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.