NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status. Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention. We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff. Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives.

Job Description

SUMMARY OF DUTIES: (Attach additional sheet if necessary)

Under direct supervision of a licensed nurse or other medical practitioner, performs a variety of health-related and clerical duties involving direct relationships with patients, and is an integral member of the patient's care team.

• Greets patients arriving to the units, by introducing yourself with name and title. Using 2 patient identifiers to identify patient.
• Escort patient to the exam room and prepare patient for visit by performing vital signs including height and weight, Pain, pulse oximetry.
• Complete depression screening tool, HIV, domestic violence and smoking cessation. Assist provider with visit by chaperoning and providing the necessary equipment needed for the visit.
• Offer HIV testing to all patients age 13 to 64
• Document all patient information and contact in the Electronic Medical Record and notify the nurse on the unit immediately for any out of range values.
• Performs all point of care testing as ordered and document results in the EMR and log sheets as per established policy, which includes but are not limited to glucose finger stick, urine pregnancy test, HIV test, urine dipstick and document in the patient EMR.
• Perform hearing and vision screening for age appropriate patients or as ordered.
• Obtain peak flow readings ordered by the provider.
• Complete pre visit planning for all scheduled patient visits except new patients
• Performs venipuncture for blood specimens as ordered using 2 patient identifiers. Label all specimens in front of the patient while patient is in the room, verify specimen collected with requisition, accession and transport specimen to laboratory
• Obtains or instructs patients in obtaining specimens for laboratory testing, i.e. stool, urine.
• Prepare specimen containers, label specimens during procedures for transporting, i.e. PAP smears or pathology specimens
• Assist provider during examination as requested/needed, providing necessary equipment and supplies.
• Monitor and record refrigerator temperature in the laboratory, perform and record POCT quality controls, spin and batch specimen when rotating to the laboratory.
• Report any out of range values to the Head Nurse/Supervisor.
• Maintain infection control standards including proper hand washing and use of standard precautions.
• Prepare/stock exam room for examination by ensuring the rooms are adequately stocked with supplies, clean and disinfect equipment after each patient use and ensures examination room is in order for the next patient to be seen.
• Maintain a clean and safe of work environment.
• Assists in the performance of simple first aid, such as dressing changes, bandaging and cleansing of wounds.
• Explain care being performed to the patient and answer any questions or concerns. Seek assistance when needed.
• Maintain patient confidentiality and adhere to HIPPA standards and guidelines
• Directs and escorts patients to other departments and/or facilities as needed
• Adheres to the National Patient Safety Goals.
• Prepare dirty/soil instruments for transport to central sterilization as per policy.
• Work effectively as a team member in the delivery of care and assist in the orientation of new employees.
• Maintain inventory of the unit's practice equipment and supplies and notify the Head Nurse/Supervisor when par levels become low.
• Report any injuries or incidents to the Head Nurse/Supervisor immediately.
• Reports any patient incidents or changes in condition to the care team immediately.
• Comply with standard work created on the unit to improve the patient experience.
• Participate in ongoing internal and external continuing education/training to enhance self-development and acquire skills needed for the changing health care environment
• Provide basic education to patient regarding, scheduling follow up and specialty referral appointments and reminds patient of the importance of returning for follow up and provide any additional instructions as instructed by the provider.
• Portrays customer service characteristics conducive to working harmoniously with team members and offers excellence in patient/family customer relations.
• Participate in quality improvement activity and Breakthrough events.
• Access interpretation services for patient as needed or when requested.
• Complies with organization policy on time and leave, dress/uniform code of conduct and arriving and leaving the clinical area at designated times.
• Use safe body mechanics to assist patient in and out of a wheelchair and on or off an exam table.
• Actively participates in Community Outreach Projects and represents the Gotham Health care network in a professional positive manner.
• Must wear a valid identification badge and be visible above the waist at all times.
• Responsible for maintaining BCLS certification
• Must maintain flexibility within the Gotham Network including work hours and site designation.
• Must be knowledgeable of Gotham Health mission/vision and uphold the mission in demonstrating the commitment to provide safe, high quality healthcare to its patients.
• Demonstrate appropriate age specific competencies.
• Maintain annual mandatory training.
• Open and close visits.
• Contact patients to reschedule appointments due to no shows or provider emergency.
• Validate PCP assignment, makes corrections or directs patient to Managed Care to change providers as needed.
• Makes reminder calls to remind patients of appointments or when automated system is not functioning.
• Performs other duties as assigned within the scope of practice.

Minimum Qualifications
1. A four-year High School Diploma or its educational equivalent; and,
2. Successful completion of a NYS Department of Health prescribed training program for Phlebotomy, satisfactory to the Laboratory Director and appropriate to the workload of the facility; and,
3. Completion of a facility-based training program in the performance of electrocardiographs and basic life support procedures including certification in Cardio-Pulmonary Resuscitation.

Note: Effective January 1, 2015, employees performing central service functions, while serving in the Group 12 title of Patient Care Associate (988010), must either possess valid certification as a Certified Registered Central Service Technician (CRCST) issued by the International Association of Healthcare Central Service Material Management or as a Certified Sterile Processing and Distribution Technician (CSPDT) issued by the Certifying Board for Sterile Processing and Distribution, or be grandfathered. Grandfathering requires that employees provide evidence that they have been employed in a healthcare facility for a cumulative period of one (1) year occurring between January 1, 2011 and December 31, 2014 and that they have competently performed central service functions during the course of their qualifying experience and will continue to be able to competently perform such functions during the course of their employment at HHC. In addition, these employees will be required to annually complete ten (10) hours of continuing education credits in order to remain qualified to perform central service functions at an HHC facility.

If you wish to apply for this position, please apply online at EMPLOYMENT.NYCHHC.ORG by clicking the "Apply Now" button.