Patient Experience Specialist

All the benefits and perks you need for you and your family:

- Benefits from Day One

- Paid Days Off from Day One

- Career Development

- Whole Person Wellbeing Resources

- Mental Health Resources and Support

- Pet Insurance*

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Days

The community you'll be caring for: AdventHealth New Smyrna

401 PALMETTO ST, New Smyrna Beach, 32168

The role you'll contribute:

The Patient Experience Specialist represents Florida Hospital and has daily contact with patients, families, physicians, staff and the community. Must present a professional image with strong credibility and project a positive and helpful demeanor while working with patients, visitors and staff. Deals sensitively and empathetically with patients and families who may be anxious or upset helping to create and maintain a positive image to the community.

The value you'll bring to the team:

• Provides daily rounding on newly admitted patients for patient satisfaction needs.
• Serves as a "problem-solver" to ensure patients and guests needs are appropriately addressed and/or assists in facilitating communication to the correct individual who can address their expressed concerns.
• Provides immediate service recovery as needed under the guidance of the Director. Communicates these instances to the Director and follows up with Risk Management as needed.
• Enters rounding information daily on the Patient Experience report and sends to management team in a by the end of the same work day.
• Provides rounding and service recovery in the Emergency Department as needed.
• Identify opportunities to improve the patient and their families experience with the Organization, aimed at preventing events that have a negative impact on patient care.

Qualifications
The expertise and experiences you'll need to succeed :

• Minimum qualifications :
• High School diploma required

• Preferred qualifications:
• 2-4 years' experience in a clinical setting or bachelor's degree in lieu of clinical setting experience preferred.
• Additional studies in healthcare administration, marketing and communications preferred or equivalent experience in customer service is also desirable.

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