Patient Navigator, Surgery Scheduler - Vascular - Full-Time - Days

Job Description:
PURPOSE OF JOB : A nonexempt position responsible for supporting individual patients through the continuum of healthcare as it pertains to surgical scheduling. Responsible for c lerical support and procedure scheduling. Responsible for data entry, calendaring, and providing support for procedure scheduling and the front desk staff.

• ESSENTIAL FUNCTIONS :

• Procedure & Surgery Scheduling
• Scheduling and Verification
• Performs selected clerical and administrative duties to assist surgical services, and physicians as part of the care team
• Performs other duties as required

Job Qualifications:
QUALIFICATIONS :

• Education: High school graduate or equivalent

• Experience: Two years of experience, preferably in a health care environment.
• Other Skills: EMR Knowledge (Nextgen Experience preferred but not required)

Knowledge:

• Knowledge of basic medical terminology and organization services.
• Knowledge of individual responsibilities to accurately direct callers.
• Knowledge of legal and ethical considerations related to patient information.
• Knowledge of organizations policies and procedures
• Knowledge of health care field and medical office protocols/procedures.

Skills:

• Good communication skills and attention to detail. Must be able to interact with administration, physicians and other department personnel on a daily basis.
• Skill in using computers.
• Skill in using multi-line phone system, including transferring calls and paging.
• Skill in exercising sound judgment and remaining professional at all time.
• Skill in understanding patient education needs by effectively sharing information with patients and families.

Abilities:

• Ability to elicit appropriate information to properly direct patients.
• Ability to calm, or defuse irate callers and patients by working with them to identify concerns develop solutions to problems.
• Ability to multi-task and organize work for effective completion.
• Ability to be punctual and available for daily assigned work.
• Ability to plan, prioritizes, and completes delegated tasks.
• Ability to project a pleasant and professional image.
• Ability to demonstrate compassion and caring in dealing with others.
• Ability to learn and retain information regarding patient care procedures, scheduling and front desk support.