Patient Service Representative II - Medical Office Building
Viera, Florida
Employer: Health First
Industry: Clinic Clerical Support
Salary: Competitive
Job type: Full-Time
Job Description
POSITION SUMMARY
To be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, efficient, and accurate patient experience by demonstrating outstanding customer service skills and using technology to manage patient care including registration, appointment scheduling, assisting other clinical specialties, and assistance with a variety of departmental projects and clerical duties.
PRIMARY ACCOUNTABILITIES
Qualifications:
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
PHYSICAL REQUIREMENTS
POSITION SUMMARY
To be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, efficient, and accurate patient experience by demonstrating outstanding customer service skills and using technology to manage patient care including registration, appointment scheduling, assisting other clinical specialties, and assistance with a variety of departmental projects and clerical duties.
PRIMARY ACCOUNTABILITIES
- Ability to prioritize work and management time efficiently.
- Obtains demographic and insurance information from patient and inputs data accurately into the patient management system.
- Obtains required signatures on consents and distribute patient information and compliance literature.
- Processes and maintains all schedules for the area of responsibility, communicates schedule changes as needed.
- Ability to analyze and recognize trends/issues and escalates to management.
- Assists with training new staff on department specific procedures and applications.
- Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.
- Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; takes complete and accurate messages.
- Ability to perform all Patient Service Representative duties in various specialties across Health First Medical Group.
- Collects all current and past-due patient responsibility balances.
- Prepares financial estimate of anticipated prices for services prior to services being rendered and communicates estimated cost to the patient.
- Performs other duties as assigned.
Qualifications:
MINIMUM QUALIFICATIONS
- Education: High School diploma or equivalent.
- Certification: Healthcare related certification (Examples: Medical Office Assistant, Medical Terminology, Coding, etc.).
- Work Experience: Experience in at least 2 clinical specialties or 5 years of EHR or 5 years medical billing system experience.
- Knowledge/Skills/Abilities: Excellent verbal and written communication skills, ability to relate well to all customers, knowledge of healthcare terminology, knowledge of Microsoft Office.
PREFERRED QUALIFICATIONS
- Education: Associate degree.
- Certification: CPR certification.
- Knowledge/Skills/Abilities: 5 years healthcare office experience.
PHYSICAL REQUIREMENTS
- Majority of time involves sitting or standing; occasional walking, bending, stooping.
- Long periods of computer time or at workstation.
- Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
- May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
- Communicating with others to exchange information.
- Visual acuity and hand-eye coordination to perform tasks.
- Workspace may vary from open to confined, on site or remote.
- May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.
Created: 2024-09-28
Reference: 074979
Country: United States
State: Florida
City: Viera
Similar jobs:
-
Customer Service Representative-Bilingual Spanish (2nd Shift)
Progressive Insurance in Miami, Florida💸 $21.50 per hour -
Customer Service Representative - PB2
BBA Aviation Plc. in West Palm Beach, Florida -
Patient Service Representative - Ear Nose Throat
Health First in Melbourne, Florida -
Customer Service Representative - Bilingual English and Spanish
Aucera in Orlando, Florida -
Customer Service Representative-MIA
BBA Aviation Plc. in Miami, Florida -
Medical Equipment Customer Service Representative
Rotech in SARASOTA, Florida -
Licensed Customer Service Representative
StaffMyAgency LLC in Plantation, Florida -
Customer Service Representative - 4 10's- Travels Locations to Metro and Page Field
Lee Health in Bonita Springs, Florida💸 $15.64 - $18.75 per hour -
Customer Service Representative
Tesla Motors in Tampa, Florida -
Clinical Service Representative II
University of Florida in Gainesville, Florida -
Bilingual Customer Service Representative
RemX in Orlando, Florida💸 $18.00 per hour -
Federal Work Study- Customer Service Representative (Student Assistant)
University of Florida in Gainesville, Florida💸 $13.00 per hour -
Rewards Customer Service Representative
RemX in Orlando, Florida💸 $18.50 per hour -
Sales Service Representative
System One Holdings, LLC in Lithia, Florida -
Customer Service Representative
Swatch Group in Miami, Florida -
Patient Service Representative
Johns Hopkins Healthcare in Sarasota, Florida -
Customer Service Representative
Lee Health in Fort Myers, Florida💸 $15.64 - $18.75 per hour -
Customer Service Representative
Doosan Corporation in Miami, Florida -
Customer Service Representative
Solomon Page in Saint Petersburg, Florida💸 $18 - $20 per hour -
Medical Equipment Customer Service Representative
Rotech in LEESBURG, Florida