Patient Services Coord. II

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Under general supervision, coordinates all operational, administrative and secretarial aspects of an office. Requires discretion and judgment to organize priorities and complete tasks. Reports to the department Administrative Manager and/or Unit Operations Manager. Will manage patient scheduling for interventional procedures and associated imaging in collaboration with physicians to include all aspects of anesthesia scheduling.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• May include duties and responsibilities of the Clerk, Office Assistant and Administrative Staff Assistant, Level I.

• Maintains the Interventional Radiology Patient Schedule. Duties include: Scheduling, rescheduling, and cancelling all procedures in Interventional Radiology through Epic.

• Manage Procedure slots to include holding, blocking, and unblocking the schedule.

• Understands and coordinates all procedures in accordance with the department's scheduling template.

• Maintains the Epic work-queue ensuring that all procedures are scheduled in a timely manner.

• Schedule and coordinate Interventional Anesthesia cases.

• Duties may also include working with the resource team and facilitating the process of putting Inpatients on-call.

• Perform front desk role checking patients in for procedures according to all applicable Hospital Policies and Procedure

• Maintain patient records including scanning in documentation.

• Facilitate communication within department as it pertains to phone calls, messages, pages and triage of information to specific staff members/clinicians, and enhancing communication throughout the division.

• Coordinates, types, proofreads and edits letters, memos, meeting minutes, reports, manuscripts, correspondence, grant proposals and protocols at the highest level of proficiency.

• Act as an administrative liaison to referring department administrators and clinicians with the highest level of customer service.

• Incorporates data from existing information into spreadsheets/databases in an organized and presentable format. May provide weekly/monthly/yearly reports for various activities.

• Establishes and maintains office systems (i.e. filing systems).

• Troubleshoots routine/non-routine problems and takes measures to correct/handle issues.

• Reviews mail, answers when appropriate, and/or forwards to appropriate persons.

• Performs general clerical duties including photocopying, faxing, and filing.

• Assists with the orientation and training of new staff.

• Maintain administrative duties in primary interventional area with flexibility to cover for other Staff Assistants within Interventional Radiology.

Qualifications

SKILLS & COMPETENCIES REQUIRED:

• Typing 55 to 65 WPM required.

• Word Processing skills required.

• Knowledge of spreadsheets and database systems.

• Good command of English language.

• Ability to work independently.

• Ability to prioritize work.

• Ability to multi-task

EDUCATION:

Minimum Required:

FORMCHECKBOX FFFFFFFF6500000014000000000001000000000000000000000000000000000000000000 High school diploma, GED or equivalent

FORMCHECKBOX FFFFFFFF650000001400060043006800650063006B003100000000000000000000000000000000000000000000000000 Certificate:

FORMCHECKBOX FFFFFFFF650000001400070043006800650063006B0032003600000000000000000000000000000000000000000000000000

FORMCHECKBOX FFFFFFFF650000001400070043006800650063006B0034003000000000000000000000000000000000000000000000000000

FORMCHECKBOX FFFFFFFF650000001400060043006800650063006B003900000000000000000000000000000000000000000000000000

FORMCHECKBOX FFFFFFFF650000001400060043006800650063006B003900000000000000000000000000000000000000000000000000

Preferred:

FORMCHECKBOX FFFFFFFF650000001400060043006800650063006B003100000000000000000000000000000000000000000000000000 High school diploma, GED or equivalent

FORMCHECKBOX FFFFFFFF6500000014000000000001000000000000000000000000000000000000000000 Certificate: Secretarial Science or equivalent/Secretarial Cert.

FORMCHECKBOX FFFFFFFF6500000014000000000001000000000000000000000000000000000000000000

EXPERIENCE

Required: 2-4 Years of secretarial experience

WORKING CONDITIONS:

Must be able to lift over 5 pounds.

EEO Statement

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.