Patient Services Coord. II (Adol Med)

Boston, Massachusetts

Employer: Massachusetts General Hospital(MGH)
Industry: Administrative Support
Salary: Competitive
Job type: Full-Time
  • Performs all duties and responsibilities of a Patient Service Coordinator I.
  • Performs all check-in and -out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.
  • Provides support and information to providers to problem-solve and manage complex administrative patient issues.
  • Performs the daily management of encounter form processing and reconcilement.
  • Ensures the completeness of all forms and performs basic ICD-10 coding, as required to complete visit encounter forms for processing.
  • Responsible for e-faxes process (e.g., ensuring faxes are scanned in EPIC, routed to the RNs/MDs, resolving any clerical requests, etc.).
  • Responsible for front desk in-baskets, including but not limited to patient gateway messages, scheduling requests, cancellation requests, etc.
  • Coordinates the scheduling of diagnostic testing in consultation with the provider.
  • Triages and manages complex non-clinical telephone calls, utilizing courteous customer service skills.
  • Ensures that calls and/or messages are directed to and received by providers and support staff.
  • Schedules patient appointments and creates templatesfor visits and diagnostic testing, as required.
  • Understands all HMO, Managed Care, and other Third-Party Insurers.
  • Functions as a resource for patients regarding managed care plans, insurance, and referral issues, with an ability to perform electronic insurance verification.
  • Understands financial services and self-pay resources and provides patients with information as needed.
  • Maintains confidentiality and privacy consistent with HIPAA guidelines.
  • Completely performs, and is a resource regarding, all revenue enhancement activities including, but not limited to, registration verification, co-payment collection, cash management, encounter form reconcilement, etc.
  • Coordinates and tracks referrals and decrements visits appropriately.
  • Formats, prints, and mails provider correspondence to referring physicians within a one-week timeframe.
  • Files copies of correspondence, reports, notes, etc., in patient charts via EPIC
  • Provides cross-coverage for other practice PSC II for absences, vacations, etc. and during fluctuations in workflow, as needed.
  • Assists with training and orientation of new administrative support staff, as needed.
  • Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.
  • Works on special projects as directed.


SKILLS:

  • Knowledge of computer skills necessary to use appropriate electronic medical record (EPIC), Microsoft Outlook/Teams/Word, Peoplesoft/Workday, and other applications as required.
  • Good command of the English language, including medical terminology.
  • Exceptional organizational skills, flexibility to manage multiple tasks with accuracy and attention to detail.
  • Ability to work independently, as well as in a team environment.
  • Excellent and effective interpersonal and communication skills.
  • Demonstrated ability to work effectively and courteously with various groups of patients, families, support staff, and providers.
  • Demonstrated ability to problem-solve and function as a resource to other members of the team. Ability to resolve complex issues on behalf of the providers and the patients.
  • Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverage.
  • Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies.
  • Demonstrated understanding of Disaster protocols to include fire, safety and code calls, in accordance with the mandatory training, as outlined by MGH and JCAHO guidelines.


Qualifications

  • Associate's Degree preferred.
  • 2-3 years secretarial experience or equivalent in a medical or healthcare related setting required.


EEO Statement

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Created: 2024-08-22
Reference: 3302189
Country: United States
State: Massachusetts
City: Boston
ZIP: 02120

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