Patient Services Coordinator

Warrensville Heights, Ohio

Employer: University Hospitals
Industry: Administrative Support
Salary: Competitive
Job type: Full-Time
  • This position is the key role in the smooth operations of a fast-paced clinical department.
  • The Patient Services Coordinator acts as a primary interface between patients, field clinicians, referral sources, Clinical Manager, Resource Clinician and other agency departments including Intake, Authorizations, and Pharmacy staff.
  • Coordinates patient scheduling for each ordered discipline from admission through discharge process.
  • Coordinates schedules to ensure timely and accurate patient visits and to prevent non-billable and missed visits.
  • Serves as a liaison between patients/families, & external/internal customers to provide a supportive experience.
  • Proactively addresses STAT/same day scheduling requests for all ordered disciplines.
  • Addresses missed, declined, unverified, and reassigned visits with field staff daily.
  • Initiates and maintains ongoing communication between disciplines assigned to each patient through discharge.
  • Communicates with all new patients prior to admission. Verifies demographics for accuracy and prepares patient/caregiver for expectations of first home care visit.
  • Directly and promptly customer inquiries to provide a supportive and timely response to patients/families. Utilizes appropriate resources.
  • Reports patterns of field clinician non-compliance with processes to clinical manager to bring processes in line with expectations.
  • Refers only complex and/or clinical issues to Clinical Manager/Resource Clinician for follow-up.
  • Demonstrates knowledge of patient skilled needs and homebound status for physician ordered services.
  • Manages daily, weekly assigned tasks and reports.
  • Ensures confidentiality of patient information.
  • Answers telephone inquiries in a courteous, timely, and efficient manner.
  • Maintains positive relationships with all contacts and co-workers to provide a quality customer service experience.
  • Demonstrates expert interpersonal and communication skills with patients/caregivers and clinicians at all times.
  • Maintains professionalism and composure under highly stressful situations.
  • Possesses proficiency in information technology to facilitate timely communication to internal/external staff.
  • Maintains in-depth knowledge of the electronic medical record.
  • Provides cross-coverage within the department as needed.
  • Participates in weekend and occasional observed holiday rotation as scheduled.
  • Attends and actively participates in department/agency meetings.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
  • Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
  • Monday-Friday with rotating weekends and holidays.
  • After the 90 day new hire orientation, this position can become hybrid.


Qualifications:
  • High School Equivalent / GED required.
  • Bachelor's Degree (Preferred)
  • 1+ years experience in patient registration, scheduling, insurance office or related medical field or corresponding Bachelor's degree.
  • Basic knowledge of third party payor and managed care insurance requirements.
  • Basic medical terminology and ICD-10 coding knowledge.
  • Detail-oriented and organized with good analytical and problem solving ability.
  • Ability to run reports and analyze data.
  • Excellent customer service, communication, presentation and relationship building skills.
  • Ability to multi-task as well as function independently in a fast-paced and often stressful work environment.
  • Ability to exercise independent judgment and maintain confidentiality.
  • Ability to troubleshoot, resolve and follow-up on high profile issues.
  • Demonstrated ability to use PCs, Microsoft Office and general office equipment (i.e. printers, copy machine, fax machine.
Created: 2024-06-19
Reference: 240006PD
Country: United States
State: Ohio
City: Warrensville Heights

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