Production Support Analyst

Insight Global is seeking a Production Support Engineer for one of our largest financial clients in Charlotte, NC or Plano, TX. This individual is responsible for the below: Monitoring application jobs across multiple DataStage/Informatica production environments. Performing initial triage of job failures/production issues. Gathering information, performing research and root cause analysis to determine immediate solution. Identifying immediate and permanent fix solutions to prevent recurrence of production issues. Tracking application SLAs, respond to user inquiry/issue/request tickets. Coordinating effectively with application teams and upstream/downstream teams to ensure prompt evaluation and efficient resolution of production issues. Excellent communication skills and go-getter attitude required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

3+ years of experience as a Production/Application Support Engineer
Experience in DataStage/Informatica platforms
Linux experience
Troubleshooting L1/L2 issues

Nice to Have Skills & Experience

Previous financial enterprise experience
Experience with Autosys
Cloud and container experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.