Program Coordinator - Community Connect/Information Solutions

Job Description Summary
The Program Coordinator reports to the Program Director of MUSC’s Affiliate Services team, working collaboratively within MUSC Information Solutions to document, coordinate, and execute appropriate work activities across multiple workstreams. This role also supports both current and prospective clients for the MUSCH Epic Community Connect program. Responsibilities include supporting Customer Success Managers [CSMs], assisting with sales/due diligence processes, scheduling meetings, preparing presentations, and engaging with customers to coordinate and address their needs. The Program Coordinator must be an effective communicator and have strong attention to detail.

Entity
Medical University Hospital Authority (MUHA)

Worker Type
Employee

Worker Sub-Type
Regular

Cost Center
CC005109 SYS - Community Connections - Administration

Pay Rate Type
Salary

Pay Grade
Health-31

Scheduled Weekly Hours
40

Work Shift

Job Description

The Program Coordinator reports to the Program Director of MUSC’s Affiliate Services team, working collaboratively within MUSC Information Solutions to document, coordinate, and execute appropriate work activities across multiple workstreams. This role also supports both current and prospective clients for the MUSCH Epic Community Connect program. Responsibilities include supporting Customer Success Managers [CSMs], assisting with sales/due diligence processes, scheduling meetings, preparing presentations, and engaging with customers to coordinate and address their needs. The Program Coordinator must be an effective communicator and have strong attention to detail.

Responsibilities

• Assists the Affiliate Services sales leader with prospective client due diligence, report preparation, and documenting potential client needs.
• Supports Community Connect CSMs in appropriate work activities including prepping status updates as well as coordinating governance and intake for new project requests and ongoing enhancements.
• Responsible for coordinating meetings with both internal and external stakeholders.
• Develops and designs PowerPoint presentations for various audiences, including internal teams, clients, and leaders.
• Engages with current and prospective Connect programs to coordinate and document issues, aiding the Affiliate Services team in client management.
• Collaborates with IS resource teams to request resources during the implementation of new Connect clients and post go-live for projects/optimization activities.
• Prioritizes and balances multiple projects and deadlines, ensuring high-quality outcomes with minimal supervision.

Additional Job Description

Required Education/Knowledge/Skills:

Bachelor's degree in Healthcare Management, Business Administration, or related field. At least 3 years of experience in project coordination, administration, and/or healthcare related work preferred. Ability to manage tasks autonomously, demonstrating strong problem-solving skills and initiative. Experience with electronic health records and an understanding of clinical workflows and technology preferred. Epic experience preferred. Excellent interpersonal, analytical, and problem-solving skills. Strong written and verbal communication skills. Advanced proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook, etc.).

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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