Project Manager - Client Services

What You'll Do

We are looking for a Project Manager to join the Voluntary Compliance Services Team within our Professional Services group. You will work with other Avalara teams to provide our customers with Risk Assessment and Voluntary Disclosure Agreement (VDA) services. You will manage the planning, coordination, execution, control and completion of assigned projects. For the duration of each project, you will manage the relationship with the client, Voluntary Compliance Services team, internal and external Avalara partners, and all partners.

You will work on a hybrid arrangement out of our Durham, NC office (2 -3 days in office) and will report to the Manager of the Voluntary Compliance Services Project Management team.

Additionally, you will:

• Help define project scope and goals, involving all relevant team members and ensuring that clients' expectations are following project service scope.
• Develop and deliver to customers a detailed project plan to track progress
• Monitor client projects and address blockers to keep projects moving forward. Report and escalate issues.
• Use analytical expertise to fulfill jurisdictional requirements.
• Maintain comprehensive project documentation.
• Work strategically and independently with internal and external groups on multiple simultaneous projects.
• Assist internal team members with developing and enhancing process procedures.

Job Duties

• Responsible for the overall planning, direction, coordination, execution, control and completion of assigned projects.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring that clients' expectations are in-line with project service scope.
• Develop and deliver to customers a detailed project plan to monitor and track progress
• Actively monitor client projects and solve problems to keep projects moving forward. Report and escalate issues as needed.
• Leverage strong analytical expertise to fulfill jurisdictional requirements.
• Successfully manage the relationship with the client, Voluntary Compliance Services team, internal and external Avalara partners, and all stakeholders.
• Create and maintain comprehensive project documentation.
• Work strategically and independently with internal and external groups on multiple simultaneous projects.
• Assist internal team members with developing and enhancing process procedures.
• Perform other tasks as assigned.

What You'll Need to be Successful

• You have 5+ Years of related work experience, such as project management and customer success experience
• You have knowledge of accounting and tax processes and procedures.
• You are comfortable working with clients at all organizational levels.
• You are able to articulate process logic and technical concepts including building and delivery of technical presentations.
• You can use different communication tools (phone, email, video conference, and other messaging applications).
• You enjoy working within a team to support customer satisfaction and business development.
• You enjoy driving solutions and are able to pivot between different tasks.

About the Team

Within our Professional Service Organization, the Voluntary Compliance Services team is a global team offering multiple services to our customers including Registration Services, Sales Tax Risk Assessment (STRA) services, and Voluntary Disclosure Agreement (VDA) services.

#LI-Hybrid

How We'll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Flexible hybrid working
We support hybrid work and flexible schedules for our employees.

Learn more about our benefits by region here: https://careers.avalara.com/

About Avalara

We're Avalara. We're defining the relationship between tax and tech.

We've already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.

Last year, we became a billion-dollar business , and our tribe expanded by a cool thousand people - there's nearly 5,000 of us now. Our growth is real, and we're not slowing down - not until we've achieved our mission - to be part of every transaction in the world.

We're bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We've been different from day one. Join us, and your career will be too.

EEO Statement

We're an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company - we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.