Project Specialist

Description:

MUST HAVE'S

We are seeking a highly skilled IT Support Specialist to provide comprehensive technical support across our organization. This individual will assist classrooms, employees, the executive team, ensuring that all technology-related issues are resolved efficiently and effectively. The ideal candidate will possess excellent customer service skills, an in-depth understanding of the Windows environment, and the ability to troubleshoot a wide range of hardware and software problems. Experience with networking, Active Directory, Mac support, and providing training is essential.

Key Responsibilities:

Provide prompt and professional technical support to faculty, staff, the dean, and executive team members.

Assist in the setup, configuration, maintenance, and troubleshooting of Windows and Mac-based systems, including desktops, laptops, and peripheral devices.

Support classroom technology, including AV equipment, and interactive whiteboards.

Troubleshoot and resolve software and hardware issues, including operating systems, Microsoft Office, and other organizational applications.

Manage user accounts and permissions within Active Directory.

Conduct regular maintenance, updates, and repairs on computers and network equipment.

Provide one-on-one and group training sessions to users on various software applications, including Microsoft Office and organizational tools.

Document and track support requests and resolutions using the organization’s ticketing system.

Collaborate with other IT team members to implement new technologies and improve existing systems.

Maintain a positive, service-oriented attitude while working under pressure and managing multiple tasks.

Technical Skills:

Strong knowledge of Windows operating systems and Microsoft Office Suite.

Proficiency in troubleshooting hardware and software issues.

Experience with Active Directory and network troubleshooting.

Familiarity with Mac OS and related support.

Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).

Customer Service Skills: Excellent interpersonal and communication skills with a strong focus on customer satisfaction.

Problem-Solving: Ability to diagnose, troubleshoot, and resolve complex technical issues.

Training Skills: Experience in conducting user training sessions.

Other Requirements: Ability to work independently and as part of a team, manage time effectively, and handle multiple priorities.

Work Environment:

Ability to lift and move computer equipment as needed.

Flexibility to work occasional evenings or weekends based on organizational needs.

Education: Bachelors Degree