Provider Systems Analyst

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The Provider Systems Analyst supports Provider Data Base, CRM and contract systems with Provider Services. Develops and maintains system requirements. Identifies and designs process improvement opportunities by defining and analyzing system problems. Implements testing standards and solutions to help organization operate more efficiently and effectively.

Education & Experience

Required:

• Bachelor's degree in Business, Computer Systems Analysis, or an equivalent of education and work experience
• 3 years of systems analysis experience to include understanding of software design, testing, and maintenance
• If supporting TRICARE contract, must be a U.S. Citizen
• If supporting TRICARE contract, must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• Experienced in interpreting business requirements and developing efficiency solutions

Preferred:

• Health care or provider systems application support experience

Key Responsibilities

• Discuss users' needs and determine vulnerabilities or areas of poor performance impacting productivity, efficiency, and accuracy.
• Troubleshoot, test, and coordinate resolution of reported software defects and/or data issues while providing status to affected teams.
• Translate business requirements into technical specifications and documentation, coordinating development and deployment.
• Create strategies for improvement while also being proactive in evaluating application software.
• Provide feedback, data mappings, and/or best practices to development teams based on existing development solutions, standard business processes, and vendor recommendations. Maintain provider system changes, improvements, testing and communications to system users.
• Establish standard procedures and document system workarounds for commonly reported issues experienced by support staff.
• Structure and prioritize business requirements for communication with stakeholders for review and approval.
• Liaison with multiple business partners including but not limited to Application Owners, Business Analysts, Project Leads, IT and Data Management to promote collaboration of system development.
• Provide subject matter expertise.
• Performs other duties as assigned.
• Regular and reliable attendance is required.

Competencies

Commitment to Task: Ability to conform to established policies and procedures; exhibits high motivation.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to use computers and related technology efficiently, with a range of skills covering levels from elementary use to programming and advanced problem solving.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Information Management: Ability to manage large amounts of complex information easily, communicate it clearly, and draw sound conclusions.

High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Technical Skills: Apply a logical approach to problem solving; good interpersonal and client-handling skills, with the ability to manage expectations and explain technical detail; business awareness; a methodical, investigative and inquisitive mind.

Working Conditions

Working Conditions:

• Favorable working conditions in a climate-controlled office space
• Must be available to cover any work shift
• Works within an office environment with minimal travel required

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

*Annual base salary for Colorado, Hawaii, Washington D.C. and Washington State residents: $83,000 - $106,000 depending on experience*

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.