SHAPE PHX Senior Business Systems Analyst - Planning and Development

ABOUT THIS POSITION

The City of Phoenix Planning and Development Department (PDD) guides the physical development of the city by preserving our historic sites, planning what can be built where, and ensuring the safe construction of buildings and infrastructure. Currently there is one Senior Business Systems Analyst (SBSA) vacancy on the SHAPE PHX Core Team.

The SHAPE PHX Senior Business Systems Analyst position applies professional planning and development process knowledge and expertise about City of Phoenix specific policies, procedures, and processes to the SHAPE PHX project. SHAPE PHX replaces all the Planning and Development Department's (PDD) business applications. The Senior Business Systems Analyst (SBSA) is assigned as SHAPE PHX Operations or Organizational Change Management support staff, but duties may be cross-functional.

This position serves on the SHAPE PHX Core Team and is responsible for supporting all phases of projects, programs, and initiatives while facilitating requirements management. Areas of support include but are not limited to overseeing business and technical requirements gathering, analysis, measurement, improvement, solution design, assessment, training, implementation, and application usability. The Senior Business Systems Analysts works directly with customers, project managers, team leaders and project team members to help implement and sustain quality business solutions.

The Senior Business Systems Analyst performs systems analysis and support of business systems applications. The classification is responsible for providing technical and business expertise in the analysis, installation, testing and support of business systems. SBSAs work daily with the implementation vendor to ensure business needs are met.

Organizational Change Management (OCM) positions serve on the SHAPE PHX core team and lead efforts to prepare all stakeholders for major changes resulting from implementation of a new business application. This includes leading overall efforts on project awareness, understanding, buy-in and support. The positions are also responsible for engaging representatives of the business to serve as change champions and for supporting supervisors and managers responsible for leading the business through change. Duties include creating user guides, supporting end user and customer training, preparing, and providing presentations, creating web content, and developing other collateral material.

Operations positions serve on the SHAPE PHX core team and assist with the design/testing and implementation of the SHAPE PHX system while assisting in maintaining the legacy system KIVA. Duties include providing Tier I application support for KIVA and SHAPE PHX permitting system, such as onboarding new users to PDD business applications. Remedyforce ticket evaluation and processing. Project data assessment and data management. Participating in design/build iterations, meeting frequently with the business, including attending regular staff meetings and participating in meetings with supervisors and middle managers.

The SHAPE PHX SBSA position requires initiative and independent judgement. Work is managed and reviewed by Plan Review Coordinators or Lead Business Systems Analysts.

IDEAL CANDIDATE

• Current knowledge and expertise in City of Phoenix Planning & Development specific policies, procedures, processes, and workflows.
• Ability to communicate with internal and external customers, clients, and the public using electronic communications, telephone, in a one-to-one, or group setting.
• Ability to work collaboratively in a team environment with a strong focus on customer service and solution ownership.
• Ability to work with the business to solve complex problems within compressed time schedules.
• Ability to work in both an office and field setting.
• Flexible thinking and excellent research skills.
• Effective written and verbal communication skills.
• Must be highly organized and able to work on multiple projects of varying sizes and types.

SALARY

Pay Range: $76,627 to $118,872 annually.

Hiring Range: $76,627 to $97,780 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information .
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi .

For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS

• Two years of experience in systems analysis, configuration, and testing of enterprise applications.
• Bachelor's degree in business, computer science or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here .

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• Two years of current and progressive experience supporting a software application as BA or support role.
• Experience contributing to other written business deliverables necessary to increase the business value and/or ensure quality of services and solutions.
• Experience with and supporting Planning and Development technology/applications (i.e., Kiva, PlanWeb, Electronic Plan Review).
• Experience communicating, facilitating meetings, and presenting to stakeholders, sponsors, and project teams.
• Experience with business process mapping and streamlining processes in government environment.
• Experience assisting and developing training material such as software or workflow processes.
• Experience gathering and writing business and technical requirements.
• Experience developing and facilitating user acceptance testing.
• Experience triaging service requests.
• Cross functional teams experience supporting large department programs and/or projects.
• Monitor/manage email communications for external/internal customer requests.
• Project coordination / system implementation experience.
• Statistical or workflow analysis experience.
• Application usability experience.

RECRUITMENT DATES

Recruitment closes September 16, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .

REFERENCE

Senior Business Systems Analyst, JC:09820, ID# 54774, 09/09/24, USM, SG, Benefits:007, Q

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.