RECEPTIONIST - GAMING COMM

Position Summary

Under general supervision, while working to fulfill the goals and objectives of the Sandia Tribal Gaming Commission, performs receptionist and clerical duties.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Receives telephone calls and visitors, determines nature of calls and visitor requests and directs appropriate staff, or provides information on routine matters.
2. Maintains logs of applicants: date/time of appointment, receives and confirms documentation and tracks employee appointment data on spreadsheet.
3. Implements office administrative procedures and processes.
4. Types and reviews correspondence, reports, and other material from rough or advanced draft using a computer.
5. Files and retrieves information from manual and/or computer automated files according to established office procedures.
6. Keeps and maintains individual daily log sheets regarding incoming/outgoing mail/faxes, incoming phone calls and visitors.
7. Sorts and distributes mail and sends and retrieves faxed documents.
8. Photocopies and assembles materials for distribution.
9. Monitors supply inventory.
10. Maintains equipment, supplies, and other materials for administrative operations.
11. Runs errands for staff and/or delivers documents to specific locations.
12. On a bi-weekly basis, emails timesheets to Tribal payroll and as needed for new hires picks up payroll checks from Tribal office.
13. Provides information with regards to services and department events.
14. Updates and distributes department contact, and phone listings.
15. Performs reference calls for Licensing Department as needed.
16. Demonstrates strong interpersonal skills in building a cohesive working relationship with co-workers and internal/external contact.
17. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

1. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team members in this capacity:

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.
4. Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

Key Performance Indicators

This position has Key Performance Indicators (KPI's) identified as a measurement of success. KPI's will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI's as part of the performance review process.

Knowledge, Skills, and Abilities

1. Ability to operate a multi-lined telephone system.
2. Ability to work independently and be a team player.
3. Must be detail oriented and able to multi-task.
4. Ability to type 45 wpm accurately.
5. Ability to understand and carry out oral and written instructions.
6. Ability to deal effectively and professionally with co-workers, the general public, and casino staff.
7. Ability to file, use a word processor, computer terminal, and standard office machine equipment.
8. Ability to work efficiently and accurately in an atmosphere of frequent interruptions.
9. Ability to exercise tact, courtesy and initiative in handling routine problems.
10. Ability to operate basic office equipment and troubleshoot technical problems.
11. Knowledge of standard office/operating procedures, filing systems and work processes.
12. Knowledge of word processing and/or data entry skills.
13. Knowledge of Windows, Microsoft Office, Payroll management software.
14. Knowledge of office supplies, office management, and procedures; office equipment, and/or services ordering and inventory control.
15. Ability to work odd and unusual hours, weekends and overtime.
16. Ability to exercise sound personal management practices and exhibit a strong motivational commitment to the organization.
17. Ability to work harmoniously and professionally with co-workers and supervisors.

Requirements:

Education and Experience

Required:

1. High School Diploma, GED Certification or equivalent.
2. Two (2) year experience in a clerical and/or office related field.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience

License/Certifications/Registrations

None listed

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required:

1. Work is normally performed in a typical interior/office work environment.
2. No or very limited physical effort required.
3. No or very limited exposure to physical risk.
4. Must be able to lift at least 25 lbs.

The content of this job description does not restrict management's right to assign or reassign duties and responsibilities to this job at any time.

The job description reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion.

The Pueblo of Sandia reserves the right to make changes to the job description whenever necessary.

Selected candidates must submit to and pass a pre-employment drug and alcohol screening as part of the pre-employment process. Drug and alcohol screening will continue through post-hire testing to be conducted by a third-party random number generator. Selected candidates must submit to and pass a criminal background screening as part of the pre-employment process.

The Pueblo of Sandia is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.