Residential Student Services Program Manager

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department Summary

The mission of M Housing is to create and sustain diverse learning-centered residential communities that are supportive for all residents and staff. Through partnership with others, we provide quality programs, services, and facilities for those we serve. Michigan Housing is a self funded auxiliary enterprise and part of the Division of Student Life.

Job Summary

This position will support the day to day operations of accommodation services, coordinating with campus partners and others as needed. They will lead the coordination of the residential programming efforts for Diversity and Inclusion. Support the work of the accommodations team by responding to inquiries and follow up to resolve student concerns and needs. This position will support a service oriented culture with a strong focus on a positive student experience.

• This is a limited term appointment through December 31, 2025, with the potential to re-evaluate for an extension.
• This term limited, full time position is benefits-eligible. Some evenings and weekends are required.

Responsibilities*

Operational Leadership (50%)

• Hire, train, and lead a team responsible for operating accommodations and support of residents.
• Organize the coordinating team, assign responsibilities, develop project schedules, establish shift schedules for programming students and staff to address operational needs of events.
• Evaluate various courses of action and make operational decisions in alignment with the Student Life mission related to accommodations and Diversity and Inclusion programming.
• Serve as a partner main point of contact during operating hours and urgent after hour needs for all accommodations needs.
• Create and implement new standard operating procedures and policies for accommodations with campus partners.

Customer Service (30%)

• Address questions, concerns and urgent needs of students with accommodation; including staff, students, campus partners, and parents/families as applicable.
• Monitor after hour emails and voicemails, responding to urgent needs.
• Lead a service oriented culture with a strong focus on the student experiences as they navigate the accommodations process.
• Facilitate timely responses to all inquiries related to the accommodations protocols.

Administration (20%)

• Provide oversight for the planning and implementation of logistics for the day to day operation.
• Optimize, document and standardize sustainable processes.
• Update and manage data in StarRez to accurately reflect student accommodation
• Prepare and update operating tracking logs and spreadsheets and reconcile data using StarRez and other M Housing platforms.
• Work with the Diversity and Inclusion staff to assess the effectiveness of Diversity and Inclusion programs and social justice interventions in residential communities and how it supports the DEI campus-wide strategic plan.
• Alongside Diversity and Inclusion staff create and coordinate programs and events sponsored by the Office of Diversity and Inclusion.
• Assist with special projects and other duties as assigned by M Housing.
• Manage multicultural council funds and budgets.

Required Qualifications*

• Bachelor's Degree
• Experience working with a diverse student population within a multicultural office
• Experience delivering supportive customer service
• Work Authorization: Must be legally authorized to work in the United States without company sponsorship

Desired Qualifications*

• Master's Degree
• Experience with program development and implementation
• Experience managing competing priorities
• Experience supervising, hiring and training staff
• Experience working or living in on-campus housing or community settings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

Position Criteria

• Ability to work under pressure and handle multiple tasks requiring a high degree of attention to detail
• Ability to complete work in timely manner and within deadlines
• Highly effective communicator in written and verbal form
• Ability to interact effectively with a diverse group of students, faculty, staff, alumni and guests in a university setting
• Organizational skills and managing multiple processes simultaneously while navigating change effectively
• Ability to work as an effective team member, with a willingness to put organizational success over individual success
• Ability to work independently and make decisions that reflect University policies, procedures and philosophies.
• Ability to supervise, coach staff, give feedback, and support the development of a highly functioning team
• Ability to self direct, prioritize multiple projects using strong organizational and planning skills
• Ability to bring individual staff members together for a highly functioning team
• Ability to exercise discretion and professional judgment in providing supportive responses
• Ability to perform duties, problem solve, and communicate with a high level of professionalism and customer service

Working conditions

• The job requires working evening and weekend hours and traveling to multiple M Housing locations on campus. The position is an onsite position and shares office coverage responsibilities.
• Possibility for one (1) day remote work a week after a 6 month probationary period.

Physical requirements

Be able to move and transport packages and boxes up to 25 lbs

Direct reports

Supervise approximately 2-3 student support coordinators.

Selected candidates whose start date is after 4/1/2024 or before 8/31/2024 will not be eligible for the university FY 24-25 salary/merit plan unless otherwise notified.

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

#studentlife

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

254131

Working Title

Residential Student Services Program Manager

Job Title

Meetings/Special Events Mgr

Work Location

Ann Arbor Campus

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Dsa Housing Services

Department

Central Administration

Posting Begin/End Date

9/05/2024 - 9/26/2024

Salary

$48,200.00 - $55,400.00

Career Interest

Hospitality