Retail Customer Service II

Job ID: 255557

Date posted: 27/08/2024
Why we will love you

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day
• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Apply now!

The hourly pay range for this role is $16.90-24.10 Whether you're part time or full time, we offer competitive benefits and perks, such as medical and Rx, dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more eligible starting at only 20 hours per week

QUALIFICATIONS
• 1 year sales or customer service experience preferred
• High School Diploma or equivalent