Retail Services Coordinator

Job Summary

Join UT Southwestern as a Retail Services Coordinator. The Retail Services Coordinator works under minimum supervision to provide optimized resource utilization and enhanced operational efficiency in our campus retail outlets. This job combines the responsibilities of a cashier, retail associate and inventory associate to ensure seamless operations, effective inventory management, and exceptional customer service.

Why UT Southwestern?

At UT Southwestern, we invest in you with opportunities for career growth and development that align with your future goals and help to provide security for you and your family. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more that are all available on the day you start work. Recognized as the #1 hospital in Dallas-Fort Worth for seven consecutive years by U.S. News & World Report, we invite you to be a part of the UT Southwestern team where you'll discover teamwork, professionalism, and consistent opportunities for growth.

Required Experience and Education

High school graduation or equivalent and (1) one year experience working on computers using Inventory management systems and Microsoft Outlook, Word, and Excel products.

Previous experience in retail, cashiering, storekeeping, or merchandising preferred.

Must have possession of valid State of Texas motor vehicle operator's license when required by employing department.

Job Duties

• Greets customers and provide excellent customer service.
• Processes cash, credit, and debit transactions accurately and efficiently.
• Receives and checks cash drawer for correctness at beginning and end of shift; takes cash register reading; places money and cash tape into bank deposit bag; turns in daily receipts to supervisor.
• Maintains a clean and organized checkout area.
• Addresses customer inquiries and resolve issues promptly.
• Monitors and manage stock levels to ensure optimal inventory.
• Reorders products and handle stockouts in real-time.
• Receives and processes inventory shipments.
• Conducts regular inventory audits to maintain accuracy.
• Addresses inventory discrepancies and pricing errors promptly
• Performs lifting tasks such as moving and restocking inventory items.
• Ensures products are effectively presented and promoted to customers.
• Sets up attractive and strategic product displays.
• Rotates stock to maintain product freshness and appeal.
• Implements pricing strategies and manage product promotions.
• Adapts quickly to changing operational needs without relying on multiple team members.
• Maintains a flexible and agile approach to respond to fluctuating customer demands.
• Checks incoming shipments against bills of lading and purchase orders, and prepares accurate receiving reports, noting shortages, overages, and damaged items.
• Coordinates the receipt and delivery of university or departmental shipments.
• Initiates and implements continuous improvement projects for assigned area.
• May help to maintain workflow and coordinates activities in Supervisors absence.
• Documents all process errors found in assigned work area and communicates an improvement to eliminate future errors to team members.
• Loads, unloads and delivers merchandise by variety of means including manual loading techniques and mobile carts.
• Provides assistance to department personnel in preparing and arranging for outgoing shipments.
• Drives university vehicles to various campus and off-campus locations to offload and deliver merchandise.
• Ensures that storage areas and stock rooms are maintained in clean and tidy condition.
• Performs other duties as assigned.

This position is security-sensitive and subject to Texas Education Code •51.215, which authorizes UT Southwestern to obtain criminal history record information.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.