Scheduler - Gyn Onc Coordinator

Overview

It may sound cliché, but it is true. A career taking care of cancer patients is a calling for most all of us. It's much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role, each Compass team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. If this sounds like you, please reach out to us. We can't wait to hear your story.

Compass Oncology is searching for a Surgery Support Coordinator - Gynecology. You will play a crucial role in how our patients experience the Cancer Care Continuum. You would be responsible for coordinating with the schedules of our Physicians, available treatment spaces, and any in-house labs that need to be done as part of a patient's visit to our office. In addition, you would also be responsible for coordinating authorizations and referrals for outside imaging and services. The individuals that will find success in this role will be able to handle ever shifting priorities, are comfortable in scheduling software programs, and are able to function in a fast-paced environment, all while providing the best service to our patients.

Employment Type: Full-Time, 40 Hours

Location: Vancouver Cancer Center (Vancouver, Washington)

Salary Range: $19.95- $28.82 Per Hour

**Final offer amounts are determined by a review of the candidate's applicable experience and qualifications, as well as, internal employee equity considerations.

Scope: Under minimal supervision, dedicated to internal surgery scheduling from physician's orders as directed by the physician. Close working relationship and good communication with physician a must. Reserve operating room date and time. Schedule anesthesia and surgical assistant and any outside surgical representatives and/or equipment necessary for procedure. Provide patient with pre-operative testing information ordered by physician. May be required to obtain any pre-operative testing results requested by physician and take appropriate actions as directed by Physician. Obtain necessary insurance authorization and pre-certification from insurance company with the proper Procedure (CPT) and Diagnosis codes (ICD-10). Communicate to the patient surgical information, all necessary prep the date/time/location of the appointment. May help orient, train and assign work of lower-level employees. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

• Plan, implement, coordinate, evaluate and promote the continuity of care consistent with established standards and practices.
• Review with patient, their medications and health history; may impact surgical clearance from other care providers.
• Coordinate tasks associated with case scheduling to include completion of all required pre-surgery/procedure tasks, based on type of case.
• Coordinate pre-operative appointments with/for the patient.
• Notify any needed representatives of surgery case (e.g., Vendors, First Assists, etc.) Confirm/verify if a special product needs to be ordered for the case.
• Coordinate, schedule, and authorize pre-operative clearance testing and any diagnostic imaging, (e.g., CT, MRI, US, X-Ray).
• Complete & send all required scheduling documentation to surgical facility (include authorization/pending authorization info).
• Complete and send History and Physical, surgical order, and any required documentation to physician for review/signature.
• Complete & send surgical facility consent form with patient & physician signature.
• May manage "Global Period" alerts in EMR and/or Practice Management System for applicable surgeries.
• Scan any surgery documents into EMR as applicable (e.g. signed surgery orders, consents, cardiac clearance, authorizations).
• Review with patient name of procedure/surgery to be performed.
• Review with patient any embedded protocols, notifications and/or tasks to be completed.
• Discuss with patient any/all preparations including bowel preps.
• Confirm surgery scheduled date with the patient, facility and anesthesia.
• Requests and ensures appropriate authorizations are obtained in a timely/effective manner for all scheduled procedures/surgeries.
• For insured patients, determines necessary authorization and pre-certification for surgery and other necessary surgical services with the proper.
• Procedure (CPT) and Diagnosis codes (ICD-10}.
• Reviews, audits, and adheres to medical policy as outlined by payors to ensure accurate authorization and ensure no delay in reimbursement.
• Serve as a patient advocate and serves as a liaison between the patient, payor, office and facility to answer questions and escalate issues.
• Maintains working knowledge of surgical authorization requirements to prevent delays and denials.
• Ensure reports (e.g., Pathology, OR, other) are captured in chart.
• Surgical pathology reports are in chart All patients have returned to the office as ordered (including stent removals/exchanges).
• Obtain missing Pathology reports Schedule any needed appointments not already scheduled, either self or via Physician clinic scheduler as appropriate.
• Release any OR blocks with surgical facilities in accordance with stated policy to avoid penalties associated with OR utilization rates.
• Administer and process financial and patient care commitments (with any additional staff as appropriate).
• Notify appropriate personnel of a subject procedure for any type of prepayment/collection performed.
• Provide any needed contact information for financial questions/concerns.
• Obtains all required authorizations.
• Facilitates and schedules consultations, pre-testing, diagnostic tests or procedures, referrals and future appointments for patients.
• As necessary, facilitates communication between patient/family and interdisciplinary team and coordinates services related to patient care.

Qualifications

Education: High School diploma or equivalent required.

Experience/Training:

• Minimum (3) years of Surgical practice/office work experience including work in insurance authorization, insurance verification and/or scheduling with ability to explain patient responsibility in accordance with their benefits plan (as applicable).
• Knowledge of medical and surgical terminology required.
• Must have excellent communication skills, written and verbal, with ability to multitask.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.

More About the Company:

Compass Oncology team brings together leading cancer experts in the fields of surgical, medical and radiation oncology, pathology and palliative care to provide the most comprehensive cancer care possible and an even more cohesive patient experience. In addition, the majority of our physicians specialize in particular cancer types, bringing a heightened level of expertise to our patients. If you are a dedicated, team-oriented, patient-centered individual looking for an opportunity where you are proud of what you do, work hard, have fun, want to learn and go home at the end of the day knowing you made a difference in the lives of our patients; Compass Oncology is the place for you!

As a member of The US Oncology Network, one of the nation's largest community-based cancer treatment and research networks, Compass Oncology participates in leading-edge clinical trials through US Oncology research, which has helped develop 89 FDA approved cancer therapies. We serve the Portland and Vancouver communities with clinical offices located throughout the metro area.

To learn more about Compass Oncology and its daily mission, please visit our website at https://compassoncology.com/

Our Benefits:

When you feel supported, both from a health and financial wellness perspective, you have the energy and motivation to make good things happen - whether it is caring for patients, caring for yourself and your family, or giving back to your community. That's why Compass Oncology offers a full suite of competitive benefits that support your physical, mental and financial well-being. From health and wellness programs, to retirement education and plans, we give you the tools to make great choices for your health and financial wellbeing now and in the future.

For benefit-eligible employees who work 20 hours or greater, we proudly offer the following:

• Medical, Dental, Vision, Life and Disability
• HSA and Flexible Spending Accounts
• Critical Illness, Hospital, and Legal Plans
• PTO and Holiday Plans
• Retirement Savings Plans
• Robust Wellness Program and Incentives
• EAP
• Perks
• Jeans Fridays!

For more details: Compass Employee Benefits

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment.