Senior Desktop Support Specialist

We are seeking a highly skilled and experienced Senior Desktop Support Specialist to join our team in Houston, Texas. This role will initially be remote until our Houston office is up and running in Fall 2024. The ideal candidate will be providing top-notch support to our clients, primarily located in southern Houston. This position requires a high degree of independence and excellent organizational skills.

Day to Day:

Provide white glove service to clients in Houston.
Manage and resolve existing support tickets, with a maximum of 24 tickets per day.
Schedule and prioritize daily tasks efficiently.
Travel to client sites as needed (approximately 20% travel).
Create profiles for local printers and devices.
Utilize ConnectWise for ticketing and support.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Minimum of 8-10 years of experience in desktop support (flexible).
Proficiency in Windows-based programs, including various OS versions, two-factor authentication, and printer support.
Strong organizational skills and ability to work independently.
Excellent communication and interpersonal skills.
Experience with workstation support and creating profiles for local printers and devices.
Familiarity with ConnectWise.

Nice to Have Skills & Experience

Experience with Managed Service Providers (MSP) preferred.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.