Senior Project Manager Level I, Corporate Business Operations
New York, New York
Employer: NYC Health Hospitals
Industry: BUSINESS OPERATIONS
Salary: Competitive
Job type: Full-Time
Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
Provides support from a program management perspective for the improvement of Health System operational and clinical effectiveness. Focuses on new initiatives to integrate business innovation and operations. The Project Manager assists in the review, analysis, and evaluation of the business needs and serves as the liaison between the business and the clinical teams. He/she is responsible for creating and refining business and health system requirements. Acts as the internal expert in terms of what a business operations project is, and is not capable of, and is responsible for knowing what changes have been made to the project/initiative.
Under the guidance and supervision of the Business Operations Leadership Team, the Project Manager assists in developing and overseeing the scope and operational aspects of a project. The Project Manager creates and executes project plans and assists in the development of business requirements for the project. They also effectively apply project methodology and enforce standards while ensuring timeliness in project development and execution. Candidate will be responsible for knowing what changes have been made to the project/initiative and provides insight and guidance regarding potential issues within a project or program.
The Project Manager will play a pivotal role in supporting the management of projects within Business Operations initiatives. Candidate will assist in the oversight of daily operations and management of several programs/projects/initiatives. The Project Manager will plan, manage and execute performance improvement plans and activities in support of the Business Operations Department.
They will work closely with internal team members, stakeholders, collaborators, and participating facilities to ensure that projects are conducted in a timely manner to achieve goals within defined budgets by creating POCs, Project Charters and Work Breakdown Structures.
SUMMARY OF DUTIES AND RESPONSIBILITIES:
1. Attends high level meetings, providing project management of system wide projects related to the business operations and improvement of the quality outcomes of the member hospitals of New York City Health and Hospitals under direction of the Business Operations Team. Identifies major phases, implementation sub-steps, key stakeholders, timelines, resource needs, and potential obstacles for each project to build a comprehensive project plan. Utilizes standard project management tools and summary documents to track and communicate status of projects.
2. Analyzes business needs and ensures that functional and technical requirements are documented.
a. Develops POCs, Project Charters, Project and Business Plans.
b. Identify project stakeholders, determine their needs and expectations for project success
c. Develop communication strategy and establish communication plan
d. Performs necessary investigations, analyses, and evaluations to determine project feasibility.
e. Prepares routine project status reports.
f. Ensure facility resources meet site management, information technology and data monitoring objectives.
g. Provide regular project status information to team members, including attending required meetings and following-up on action items.
h. Ensure adherence to protocols, procedures, and project plans.
i. Establish project goals and measurements of success
j. Ensure each project deliverable has clear completion criteria and acceptance plan
k. Participate in identification, evaluation, and selection of pilot sites.
l. Ensure all projects have a clear education and training component
m. Maintains all relevant documentation and communications as part of program library.
3. Provides support to the project team ensuring the team is informed of all project changes, decisions, etc. that may affect the success of the project.
4. Establishes and maintains collaborative relationships within the system in order to obtain information and content from providers and colleagues to foster successful project completion.
5. Support short and long term operational/strategic business activities - by developing, enhancing and maintaining project information and models. Also develop and implement effective/strategic business solutions through research and analysis of data and business processes.
6. Develops and manages best-practices and tools for performance improvement plan execution and management. Identifies and manages performance improvement dependencies and critical path issues.
7. Serve as an operational resource for internal team members for expedited problem identification and resolution, provision of project-specific updates, and team interactions and deadlines.
8. Ability to coordinate or manage multiple projects across the Health System.
9. Coordinates project site monitoring activities, and may participate in site monitoring associated with initiation, interim, close out, and audit visits as required.
10. Adhere and assists with business operations and project specific quality documents (for example: SOPs, work plans/practices, training guides).
11. Provides adjunct analyses of the business processes related to a project in order to inform the project plan and assist the Business Operations Team with information to make decisions to move the project to successful implementation.
12. Serves as the liaison by understanding and interpreting business requirements, mapping process models, designing technical solutions to satisfy requirements, and completing formal system piloting.
13. Support the Business Operations Team to achieve project goals for submission and approvals, facility initiation, source document verification, data monitoring, ownership and accountability, and facility/site closure.
14. All Other assignment, as needed.
Minimum Qualifications
1. Baccalaureate degree from an accredited college or university in Business or Public Administration,
Healthcare Management, Engineering, Social Sciences, Physical Sciences or related discipline; and
2. Six (6) years of progressively responsible experience in project and program management, execution, and
implementation, three (3) years of which must have been in the administration, management and/or
execution of projects and programs of various complexities, including work in health care program planning,
research, design or related area; or
3. Certification in Project Management (e.g., Project Management Professional (PMP) certification, Program
Management Professional (PgMP), Certified Associate in Project Management (CAPM)) and four (4) years
of experience as described in #2 above, two (2) years of which must have been in the administration,
management and/or execution of projects and programs of various complexities, including work in health
care program planning, research, design or related area.
Department Preferences
If applying online, please include your cover letter in the same file attachment with your uploaded resume.
NYC Health and Hospitals offers a competitive benefits package that includes:
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
Provides support from a program management perspective for the improvement of Health System operational and clinical effectiveness. Focuses on new initiatives to integrate business innovation and operations. The Project Manager assists in the review, analysis, and evaluation of the business needs and serves as the liaison between the business and the clinical teams. He/she is responsible for creating and refining business and health system requirements. Acts as the internal expert in terms of what a business operations project is, and is not capable of, and is responsible for knowing what changes have been made to the project/initiative.
Under the guidance and supervision of the Business Operations Leadership Team, the Project Manager assists in developing and overseeing the scope and operational aspects of a project. The Project Manager creates and executes project plans and assists in the development of business requirements for the project. They also effectively apply project methodology and enforce standards while ensuring timeliness in project development and execution. Candidate will be responsible for knowing what changes have been made to the project/initiative and provides insight and guidance regarding potential issues within a project or program.
The Project Manager will play a pivotal role in supporting the management of projects within Business Operations initiatives. Candidate will assist in the oversight of daily operations and management of several programs/projects/initiatives. The Project Manager will plan, manage and execute performance improvement plans and activities in support of the Business Operations Department.
They will work closely with internal team members, stakeholders, collaborators, and participating facilities to ensure that projects are conducted in a timely manner to achieve goals within defined budgets by creating POCs, Project Charters and Work Breakdown Structures.
SUMMARY OF DUTIES AND RESPONSIBILITIES:
1. Attends high level meetings, providing project management of system wide projects related to the business operations and improvement of the quality outcomes of the member hospitals of New York City Health and Hospitals under direction of the Business Operations Team. Identifies major phases, implementation sub-steps, key stakeholders, timelines, resource needs, and potential obstacles for each project to build a comprehensive project plan. Utilizes standard project management tools and summary documents to track and communicate status of projects.
2. Analyzes business needs and ensures that functional and technical requirements are documented.
a. Develops POCs, Project Charters, Project and Business Plans.
b. Identify project stakeholders, determine their needs and expectations for project success
c. Develop communication strategy and establish communication plan
d. Performs necessary investigations, analyses, and evaluations to determine project feasibility.
e. Prepares routine project status reports.
f. Ensure facility resources meet site management, information technology and data monitoring objectives.
g. Provide regular project status information to team members, including attending required meetings and following-up on action items.
h. Ensure adherence to protocols, procedures, and project plans.
i. Establish project goals and measurements of success
j. Ensure each project deliverable has clear completion criteria and acceptance plan
k. Participate in identification, evaluation, and selection of pilot sites.
l. Ensure all projects have a clear education and training component
m. Maintains all relevant documentation and communications as part of program library.
3. Provides support to the project team ensuring the team is informed of all project changes, decisions, etc. that may affect the success of the project.
4. Establishes and maintains collaborative relationships within the system in order to obtain information and content from providers and colleagues to foster successful project completion.
5. Support short and long term operational/strategic business activities - by developing, enhancing and maintaining project information and models. Also develop and implement effective/strategic business solutions through research and analysis of data and business processes.
6. Develops and manages best-practices and tools for performance improvement plan execution and management. Identifies and manages performance improvement dependencies and critical path issues.
7. Serve as an operational resource for internal team members for expedited problem identification and resolution, provision of project-specific updates, and team interactions and deadlines.
8. Ability to coordinate or manage multiple projects across the Health System.
9. Coordinates project site monitoring activities, and may participate in site monitoring associated with initiation, interim, close out, and audit visits as required.
10. Adhere and assists with business operations and project specific quality documents (for example: SOPs, work plans/practices, training guides).
11. Provides adjunct analyses of the business processes related to a project in order to inform the project plan and assist the Business Operations Team with information to make decisions to move the project to successful implementation.
12. Serves as the liaison by understanding and interpreting business requirements, mapping process models, designing technical solutions to satisfy requirements, and completing formal system piloting.
13. Support the Business Operations Team to achieve project goals for submission and approvals, facility initiation, source document verification, data monitoring, ownership and accountability, and facility/site closure.
14. All Other assignment, as needed.
Minimum Qualifications
1. Baccalaureate degree from an accredited college or university in Business or Public Administration,
Healthcare Management, Engineering, Social Sciences, Physical Sciences or related discipline; and
2. Six (6) years of progressively responsible experience in project and program management, execution, and
implementation, three (3) years of which must have been in the administration, management and/or
execution of projects and programs of various complexities, including work in health care program planning,
research, design or related area; or
3. Certification in Project Management (e.g., Project Management Professional (PMP) certification, Program
Management Professional (PgMP), Certified Associate in Project Management (CAPM)) and four (4) years
of experience as described in #2 above, two (2) years of which must have been in the administration,
management and/or execution of projects and programs of various complexities, including work in health
care program planning, research, design or related area.
Department Preferences
- Educational Level: BS Science or Business Administration Degree.Completion of Master's Degree in Business Administration or Master of Health Administration
- Minimum of two (2) years' experience in project management or project coordination (healthcare environment/operations)
- Excellent planning and problem-solving skills.
- Excellent communication skills and ability to communicate effectively with all levels of the organization.
- Ability to travel up to 30%, based on project needs.
- Proficiency with Microsoft Visio, Project, Excel, Word and standard computer programs required.
- A highly-motivated and meticulous individual with excellent problem-solving and communication skills to join a fast-paced, growth-oriented work environment in a cutting-edge field of business transformation.
If applying online, please include your cover letter in the same file attachment with your uploaded resume.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
Created: 2024-08-22
Reference: 110812
Country: United States
State: New York
City: New York
ZIP: 10036
Similar jobs:
-
North America Business Operations Lead - US-TMEGS, GSO - NAMER Sales Operations FSO - TMEGS
Amazon in New York, New York💸 $120500 per year -
Business Operations Associate, WSJ Magazine
News Corp. Class A in New York, New York💸 $70000 - $85000 per year -
Program Manager, Business Operations (GM) - USDS
TikTok in New York, New York -
Business Analyst, Marketing, GCIPM Strategy and Operations
Amazon in New York, New York💸 $106400 per year -
Project Manager, Business Operations, Global Product & Solutions Development Group
Allied World Assurance Company Holdings, Ltd in New York, New York -
Manager, Business Operations
AEG in Brooklyn, New York💸 $65000 - $80000 per year -
Business Operations Coordinator
Wyndham Destinations in New York, New York💸 $22.00 - $22.00 per hour -
Director, Business/Indirect Procurement Management (Director Procurement System/Operations), Materials Management
NYC Health Hospitals in New York, New York -
Product Strategy Intern (Global Business Solutions-Monetization Strategy and Operations) - 2025 Summer (MBA)
TikTok in New York, New York -
Strategic Operations Associate, Uber for Business
Uber in New York, New York💸 $101000 per year -
Director, Business Operations Informatics, Corporate Business Operations
NYC Health Hospitals in New York, New York -
Business Intelligence Operations Lead
NYC Health Hospitals in New York, New York -
Associate Director, Business Operations and Strategic Planning
Columbia University in Columbia University Medical Center, New York💸 $110000 - $135000 per year -
Manager, Business Operations
Columbia University in Other NYC Locations, New York💸 $110000 - $118000 per year -
Senior Analyst, Risk Business Operations
SoFi in New York City, New York💸 $99200.00 per year -
Director of Business Operations
Innova solutions in Brooklyn, New York -
Business Operations Analyst - Office of the CEO
Equitable in New York, New York💸 $67000 - $100000. per year -
Monetization Strategy & Operations Associate Graduate (Global Business Solutions-Monetization Strategy and Operations-North America)- 2025 Start (MBA)
TikTok in New York, New York -
Senior Strategic Operations Manager, Business Intelligence - Grocery & Retail
Uber in New York, New York💸 $112000 per year -
Director of Resource Management, SPHHP Business Operations
University at Buffalo in Buffalo, New York💸 $70000 - $90000 per year