Senior Staff Software Engineer

Intuit's Endpoint Management team is tasked with building, securing, and operating several of Intuit's Core IT functions for our global workforce. We enable our employees to do the best work of their lives by providing resilient and innovative technology solutions. We're looking for a talented individual to join the Endpoint Management team as a Sr. Staff Endpoint Systems Engineer.

This is a fantastic opportunity to join a reputable and well-established company as a part of a highly progressive and transformative IT team. Primarily, you will provide operational support for Intuit's various Desktop Management applications. Secondarily, you will work closely with system architects and other Endpoint Management Engineers to support Intuit's Infrastructure Technology stack.

Responsibilities

• The primary focus is technical leadership in the planning, designing, implementing, and supporting of Intuit's physical and virtual endpoints (Apple, Windows, mobile, Amazon Workspaces, Secure Enterprise Browser, etc.)
• Provide focus and leadership utilizing endpoint and end user date and AI to accelerate self healing initiatives and improve future deployments
• Provide operational support for Intuit's Endpoint Management environments based in WorkSpace One in addition to our AWS Servers infrastructure (Edge Compute).
• Provide end-user support as directed by management and work on multiple functions of high complexity
• Ensure thorough testing of solutions for functionality and compatibility
• Provide capacity planning and performance monitoring to sustain and improve desktop and mobility service availability
• Continually apply DevSecOps principles and apply best practices that improve quality assurance, and product reliability, and deliver quality systems that exceed customers' expectations
• Coordinate service/support needs with vendors, application support teams, and internal teams through effective partnership, collaboration, and communication
• Provide change request leadership for the deployment of application or infrastructure-related changes
• Provide Level 3 support for Modern device's OS for end-users
• Participate in application troubleshooting and incident problem resolution with other infrastructure teams, including application, storage, messaging, cloud, and server teams.
• Represent the team in change, incident, and problem management calls and manage request tickets queues
• Maintain and define hardware, software, and configuration standards (Operational Run-books and Playbooks)
• Partner with other Product Infrastructure teams to apply standards and policies relevant to operational excellence
• Develop workflows, process and automation procedures
• Proactively identify gaps, risks, and issues and escalate to management accordingly
• Mentors colleagues 1:1 from a technical and growth perspective and continuously develops a strong talent pipeline
• Participate in on-call as part of a team rotation