Service Account Manager (Eau Claire WI Region)

B artingale Mechanical / The Jamar Company is a dynamic and forward-thinking company that prides itself on delivering innovative solutions to our customers. Our team is diverse, passionate, and dedicated to making a positive impact in the industry - locally, regionally and nationally. We value relationships. We plan and execute work safely. We seek individuals who understand the best ideas come from collaboration and diverse perspectives. We are driven by a relentless desire to grow, innovate, and excel.

Job Summary: Service Account Manager is role is responsible for promoting and selling Bartingale offerings within an assigned territory, including expanding our customer base and driving growth. Engages with current and prospective clients, understand their needs, and offer tailored service solutions that meet and exceed expectations. This role work directly with our Service team focusing on the development of new and existing local and regional accounts. Requires a proactive attitude, excellent communication skills, and the ability to thrive in a relationship based, target-driven environment.

Experience/Education Requirements:

• Minimum three years' experience working in customer service or sales role with proven relationship-building skills and commitment to customer service.
• Experience with development and maintenance of Customer Relations Management systems, opportunity tracking and reporting; preferred.
• Mechanical, HVAC, Plumbing or building automations system knowledge; preferred.
• Well-developed communications skills: oral, written and presentation.
• Proficiency with computer applications including MSOffice; Word, Excel, PowerPoint.
• Valid state drivers' license with ability to schedule local and regional travel to job sites and client locations on a regular basis

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Collect business intelligence, identify and target the most attractive business opportunities; establish relationships with new clients and foster relationships with existing clients.
• Review and understand each current Service/PM contract.
• Build opportunities from existing accounts and increase "pull through" opportunities.
• Gather information about Service and Preventive opportunities/leads, qualify the opportunity and identify key personnel for initial interaction.
• Estimate and prepare proposals and field quotes for customer review and acceptance; solicit quantitative and qualitative feedback from service team to meet customer needs.
• Procure equipment, parts, and materials for customers and service technicians
• Execute and follow-up on all outstanding proposals.
• Safely manage all operations in accordance with company policy and procedures, including project activities throughout lifecycle, oversight of quality control and productivity.
• Allocate adequate resources, scheduling, required documentation, budget, and other factors necessary for Service/PM/Project completion and success.
• Be part of our business resource sales organization; continually participate in the improvement of our sales reach and processes.
• Perform other duties as assigned.

Why join our team?

• Innovative Projects: Be part of a professional team, where safety is our #1 priority.
• Collaborative Environment - Join a team who support and challenge each other to achieve excellence.
• Onboarding - Coordinated support to ensure integration into the company, the culture, complete understanding of role, team members, and equipped with the necessary tools and knowledge to succeed.
• Continuous Learning - Access to resources and opportunities for day-to-day learning, and professional development.
• Impact: Be a part of a company that makes a difference, both the in market and in the community.

We offer compensation in line with experience and excellent benefits including:

• Four medical plan options
• Vision, Dental
• 401K with company match, Employee Stock Purchase Plan, Profit Sharing
• Short and Long-Term Disability (Company paid)
• Paid Time Off and Paid Holidays
• Robust training and development opportunities

Physical Demands / Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily a stationary position for a considerable portion of the day (sitting and/or standing). The person in this position needs to move about inside the office to access file cabinets, office machinery, etc.
• Responsible for local and regional travel to job sites and client locations.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must be able to collaborate with internal and external stakeholders via face to face, conference calls, and online meetings.
• Travel to project sites, or other APi Group company locations as needed.
• The employee will occasionally lift and/or move up to 20 pounds.
• Must be able to wear Personal Protective Equipment (PPE) in a plant environment.
• PPE required when in the plant, yard or construction areas include:
• • Hard Hat
  • Safety Glasses / Goggles
  • Steel-toed Boots
  • High Visibility Vest
  • Hearing Protection (designated areas)
  • Gloves
  • Personal Fall Arrest Harness

Bartingale Mechanical strives to create a culture and environment that is inviting, encouraging and supportive of people of all backgrounds so that diverse voices, thoughts, and perspectives may be heard and amplified. All are encouraged to apply!

Feel free to reach our team with any questions: Humanresources@jamarcompany.us or by calling 218-628-6126

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: 218-628-1027
Email: careers@jamarcompany.com

Equal Opportunity Employer, including disabled and veterans.

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