An employer in San Antonio, TX is seeking a Service Desk Analyst. This person will be joining a team of 5 and will be supporting around 40 tickets per day. This role will be an even split of 50% phone support and 50% desk side support. He or she will be responsible for handling inbound phone support for their internal corporate employees and commercial locations. They will be handling software and hardware issues related to password resets, adding/removing u via Active Directory, troubleshooting Office 365, Outlook tickets, laptop and printer issues. He or she will also be imaging laptops and PC's. This person will escalate any unresolved issues/tickets accordingly. He or she will also need great communication skills, leadership capabilities and open to some travel and working weekends.

Targeted Pay Rate Range: $20-27/hour

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

2+ years of experience in a Service Desk or Desktop Support role

Experience troubleshooting Active Directory tickets for adding/removing u , password resets, and provisioning access

Experience imaging laptops and desktops as well as troubleshooting hardware issues related to workstations, laptops, printers, and POS systems

Experience utilizing a ticketing system

Nice to Have Skills & Experience

Service Now Experience

CompTIA A+ Certification

Experience troubleshooting Mac OS devices

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.