Buchanan Technologies: Where Our People Matter, Customers Matter, Principles Matter & Communities Matter!

Job Title:

Customer Service & Technical Support Analyst

Buchanan Technologies is seeking Customer Service & Technical Support Analysts to join our team. We provide world-class service and support to our clients and their employees. Our Customer Service & Technical Support Analysts deliver personalized customer service and technical support on a business-to-business basis, allowing you to gain valuable experience and begin your career in the IT industry. You will have a passion for serving others, and we will equip you with the tools and training needed. At Buchanan Technologies, you will gain real IT experience and receive training & educational opportunities to earn professional certifications in a variety of IT disciplines, helping to grow your career in areas including IT Service Desk & Support, Systems Administration, Network, Infrastructure Management, and Security.

Job Functions:

A Customer Service & Technical Support Analyst's primary role is to provide technical support and assistance to customers with their computer and basic software issues. Effective communication with customers is crucial, fulfilling their service requests, resolving incidents, and keeping them informed of progress until completion. You will assist customers via telephone, chat, email, and other channels. Additionally, you'll collaborate with supervisors and other departments to facilitate prompt escalation and rapid incident resolution. You will be a strong customer advocate, ensuring they receive service that is SMART, FRIENDLY, & EFFICIENT to meet their needs.

Job Requirements:

• Strong interpersonal skills, such as experience providing support over the phone, through chat & email, including written & verbal communication skills, active listening skills, and professional customer service.
• Ability to understand PC systems and most common software applications.
• Technical aptitude to understand customers' needs & technical issues.
• A customer service focus with a drive to find solutions.
• Motivated self-starter with the ability to work in a fast-paced environment.

Preferred:

• Experience supporting customers via telephone, chat, & email.

Education & Certifications:

• Having IT education and certifications is desired but not required.

Benefits:

• Excellent schedules, most are Mon-Fri with weekends OFF.
• Comprehensive health, vision, and dental benefits.
• Extensive on-the-job training & support.
• A fun work environment where you are valued.
• Significant opportunities for advancement.

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.