Apex is looking to hire a Help Desk Support Analyst role for one of our largest clients here in San Antonio. Please send your resume to [email protected] to apply.

Duration: 4-6 month contract to hire role

Location: San Antonio, TX

Title: Tech Support Analyst

Schedule: Must be able to work any of the schedules listed below at any given time. Flexibility needed.

Description:

Person will provide Tier 1 support for our clients internal customers. Will field in bound calls and provide remote support via Bomgar and will track tickets in ServiceNow.

Responsibilities:

Answer calls, Log Tickets in our ticketing system, Password Resets, Remote Desktop Support, VPN Support, MS Outlook support.

Mandatory Experience:

-2yrs experience working in Help Desk/Tech. Support capacity

Preferred Experience:

-Cisco telephony experience

Shifts:

Hours of operation are Monday-Friday 6am-10pm and Saturdays 8am -6pm

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.