Service Manager

Let your career thrive with Volt.

Volt is immediately hiring for a Service Manager with a local leading company in Bakersfield, CA

As a Service Manager, you will:

• Run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records
• Forecast goals and objectives for the department and strive to meet them
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Manage vacation and sick requests for your direct reports
• draft disciplinary write-ups for time-reporting violations.
• Prepare, and hold quarterly performance check in's with all service department staff every quarter.
• Prepares and administers annual operating budget for the service department
• Maintains reporting systems required by general management and the factory.
• Monitor and control the department's performance using appropriate reports, tracking systems, and surveys.
• Develop and implement a marketing plan that promotes new and repeat business.
• Maintains knowledge of all federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-know, Etc.
• Has an understanding of compliance with manufacturer warranty and policy procedures.
• Account for all documents; ensure that none are missing, and all are processed correctly.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors and follows up on all parts orders with the parts manager to ensure availability.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Informs repair technicians of time allowance on each repair order.
• Conducts periodic spot checks of completed jobs for thoroughness and quality
• Keeps informed on new equipment and tools available and recommends purchases as needed.
• Renews, maintains and ensures shop software programs are kept up to date.
• Serve as a liaison with factory representatives
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership guidelines.
• Establish and maintain 24-hour follow-ups with all customers to confirm satisfaction with their experience.
• Holds weekly department meetings
• Attends manager meetings.

Service Manager Candidates must meet the following requirements for Consideration:

• Bachelor's degree in a related field
• 2 or more years of related experience
• Valid Drivers license
• Good computer skills
• Excellent communication skills
• Leadership/Management experience
• Budgeting and Forecasting experience.

This is a Full time Direct Hire opportunity

Schedule is Monday-Friday 7am-3:30PM or 8am-4:30 pm

Pay for this position is $80,000- $90,000 per year D.OE.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Since this is a Direct Hire role, benefits will be provided by the employer.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) 898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job ID : 440355