Field Service Manager - Los Angeles (1661)
Los Angeles, California
Employer: Gables Search Group
Industry:
Salary: $91000 per year
Job type: Full-Time
Description:
The Field Service Manager is responsible for the day-to-day management of Field Service Technicians and support activities in the Western Region. The Field Service Manager manages a team of 12(+/-) highly skilled degreed technicians who troubleshoot, repair and calibrate bench top analytical instrumentation used in R&D Labs. The base salary range for this position is $91,000/year to $103,000/year plus bonus. The client also offers full benefits, a profit sharing contribution to your 401k, and a $10,000 anniversary bonus every five years. This is not a Service Manager position for a copier company or auto dealer. Position reports to the Service Manager for the Western Region.
Responsibilities:
Skills & Qualifications:
The Field Service Manager is responsible for the day-to-day management of Field Service Technicians and support activities in the Western Region. The Field Service Manager manages a team of 12(+/-) highly skilled degreed technicians who troubleshoot, repair and calibrate bench top analytical instrumentation used in R&D Labs. The base salary range for this position is $91,000/year to $103,000/year plus bonus. The client also offers full benefits, a profit sharing contribution to your 401k, and a $10,000 anniversary bonus every five years. This is not a Service Manager position for a copier company or auto dealer. Position reports to the Service Manager for the Western Region.
Responsibilities:
- Manages a team of Field Service Technicians. Interviews, makes hiring recommendations, develops staff, assigns and schedules work, and appraises performance.
- Ensures that Field Service Technicians are properly trained and their skills are continually being advanced. Conducts staff training as appropriate.
- Maintains adherence to service department policies and procedures in accordance with corporate and industry safety and quality standards, and ISO17025 requirements.
- Compiles and maintains operational records, such as repair time records, repair and maintenance statistics, and test results.
- Reports product failure trends and/or product weaknesses to the appropriate product groups.
- Maintains proper systems to monitor performance of Service Technicians by calculating MTBF (Mean Time Between Failure), MTTR (Mean Time To Repair), revenue per head, profit margins, etc. via SAP software and Excel macros.
- Responsible for oversight in the identification and routine calibration of test equipment (required for ISO/IEC 17025 calibrations).
- 3 years of experience working in a technical services environment.
- Attends mandatory in-house technical training courses each year to stay current on new developments in the field. Certificates are awarded upon satisfactory completion of each program.
Skills & Qualifications:
- Advanced knowledge of the theoretical and practical application of engineering science and technology.
- Skill in using electronic schematics, electronic testing equipment and repair tools in order to assist and support service engineers.
- Bachelor's degree in electrical, mechanical or chemical engineering, physics or related field.
- Analytical problem solving skills.
- Excellent verbal/written communication and interpersonal skills.
- Exceptional customer service skills.
Created: 2024-09-23
Reference: b281a15a-e1fc-45fc-94ab-54d7fbb560e2
Country: United States
State: California
City: Los Angeles
ZIP: 90291
Similar jobs:
-
Service Delivery Manager (SDM)
Iron Systems in Fremont, California -
Customer Service - Self Storage Manager
Public Storage in San Jose, California💸 $19.00 per hour -
Senior Event Service Manager - Signia by Hilton San Jose
Signia Hilton in San Jose, California💸 $80000 - $85000 per year -
Customer Service - Self Storage Manager
Public Storage in Studio City, California💸 $17.75 per hour -
Associate Service Manager
Tesla Motors in Santa Clara, California💸 $103124 - $216000 per year -
Customer Service - Self Storage Manager
Public Storage in Chatsworth, California💸 $17.75 per hour -
Senior Product Manager - TurboTax Live Full Service
Intuit in San Diego, California -
Behavioral Health Service Line Project Manager III
Kaiser Permanente in Pasadena, California💸 $87900 - $113740 per year -
Customer Service - Self Storage Manager
Public Storage in Galt, California💸 $17.50 per hour -
Information Technology, Senior Project Manager - IT Customer Service Portfolio [HYBRID]
Southern California Edison (SCE) in Rosemead, California -
Group Manager, Differentiated Service Experience Strategy
Intuit in Mountain View, California -
External Stakeholder Coordination Service Manager
State Of California in Sacramento, California -
Customer Service - Self Storage Manager
Public Storage in North Hills, California💸 $17.75 per hour -
Service Unit Non-RN Manager I - Primary Care - Sacramento
Kaiser Permanente in Sacramento, California💸 $101200 - $130900 per year -
Customer Service - Self Storage Manager
Public Storage in Los Angeles, California💸 $17.75 per hour -
Customer Service - Self Storage Manager
Public Storage in Northridge, California💸 $17.75 per hour -
Decision Support Service Line Financial Manager - 130922
University of California San Diego in San Diego, California💸 $100000 - $137500 per year -
Customer Service - Self Storage Manager
Public Storage in Huntington Beach, California💸 $17.75 per hour -
Software Engineering Manager, Energy Service Engineering Infrastructure & Analytics
Tesla Motors in Palo Alto, California💸 $128000 - $300000 per year -
Service Manager
Insight Global in San Diego, California