Social Services Assistant

Job Summary

As a social services assistant, you provide vital support to social workers and other mental health professionals in offering services to the community that they desperately need. You may deal with rehabilitation, psychology and social work needs as you provide support for families and client services to the community. Your goal is to aid social workers in offering the benefits or community services that are most applicable and helpful to them. As a social services assistant, you have the opportunity to change lives by providing aid many don't even realize is available to them. Your goal is to identify needs and determine the best ways to overcome them with the services available to the citizens of the community.

Job Responsibilities

• Keep accurate, updated, organized records after every client visit to ensure that there are no undocumented breaks between treatments or visits.
• Answer questions about benefits that are available to individuals, or refer them to the correct organization to get help.
• Discuss benefits like child care, food stamps, housekeeping, sanitation and money management to determine needs versus wants.
• Review and submit reports regarding any problems with a customer or a supervisor.
• Get together weekly with supervisor to brainstorm and come up with ways to improve programs for individual families within the community, and to determine better ways to serve citizens.
• Interview family members or individuals to obtain a complete family history to more closely determine which services are appropriate and needed.
• Oversee group activities on a daily basis and run meetings when a social worker can't be present.

Job Skills & Qualifications

Required:

• High school diploma or GED
• Flexible hours and ability to work nights and weekends

Preferred:

• Experience in some type of customer service role
• Associate's degree in a related field