Software Implementation and Support Specialist(Remote)

Date Posted:
2021-05-24-07:00
Country:
United States of America
Location:
HMD31: Annapolis, MD 2551 Riva Road , Annapolis, MD, 21401-7435 USA

Collins Hermes messaging software is developed using the latest technologies and deployed on customer premises or in the AWS cloud based on our customer needs. Collins is looking for candidates to join the global technical support and implementation team to help realize the vision of capturing the connected airspace marketplace. This new team member will work closely with internal and external customers and stakeholders to support the creation, implementation, training and support of exceptional and innovative Hermes solutions.

Primary Responsibilities:

• Implement and configure software solutions against customer requirements on-premise or in the cloud
• Troubleshoot and resolve issues surrounding installation, usage, upgrade and training of products.
• Provide technical troubleshooting support within a KPI tiered support structure
• Work closely with customers and key stakeholders to understand business and product needs.
• Support user acceptance testing when required.
• Support customer training either onsite at Collins training offices or onsite at customer premises.
• Assist in documenting business and product processes to ensure compliance with process and quality
• Create requirements/user stories and effectively communicate these to the development team verbally and/or visually within user stories.
• Regularly refine and prioritize user stories/requirements based on changing business needs.
• As a team member of a 24x7x7 service organization being able to provide after hours support system recovery and troubleshooting on a rotational basis.
• 10% International travel is required.

Basic Qualifications:

• Bachelors degree and 5 years of relevant experience OR
• Advance degree and 3 years of relevant experience OR
• In absence of a degree, 9 years of relevant experience is required

Preferred Qualifications:

• Collaborative and proactive approach to working within a customer facing role and stakeholder management
• Experience of and/or ability to provide technical support, implementation, deployment and configuration of software solutions
• Knowledge of networks, databases, windows server and/or cloud solutions e.g. AWS
• Willingness to provide training to stakeholders/customers in new and existing product functionality
• Willingness to seek out, understand and communicate customer requirements effectively
• Have an interest in the aviation industry

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means were helping passengers reach their destination safely. Were connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And were providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career Join our Avionics team today.

Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement
• Life insurance and disability coverage
• Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
• Ovia Health, fertility and family planning
• Employee Assistance Plan, including up to 5 free counseling sessions
• Redbrick - Incentives for a Healthy You
• Autism Benefit
• Doctor on Demand, virtual doctor visits
• Adoption Assistance
• Best Doctors, second opinion program
• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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