Akkodis is partnering with a client in in the Business Technology industry who is looking for a Solutions Support Engineer for a full-time, direct hire role.

The Terms:

• Full-Time, Permanente placement

• Start date: early-mid July 2024

• Open for candidates currently located in either Chico, CA, Houston, TX, or Dallas, TX

• $100k-$110k annually + benefits

• For this position, applicants must be authorized to work for any employer in the United States. Our client is unable to sponsor or assume sponsorship of an employment Visa at this time.

The Qualifications:

• 5+ years of IT Support experience
• 5+ years' Personnel management experience
• Experience with design, implementation, and management of WAN and LAN connectivity, routers, firewalls, and security
• Interpersonal skills: such as telephony skills, communication skills, active
• Understanding of support tools, techniques, and how technology is used to provide IT services
• High School Diploma or GED

Knowledge, Skills and Abilities:

• Manage Service Tickets assigned to the Solutions Engineering team
• Provide technical guidance for the remediation of technical issues
• Prioritization of our Support Engineers' schedules
• Act as the customer facing point of contact to our clients for escalated service requests
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• QA completed tickets for sound troubleshooting and correct grammar etc
• Coach Engineers on daily interactions and long-term goals
• Reliably fulfill daily and monthly tasks
• Service delivery KPI reporting and management
• Validation for labor billed to blocks of time
• Identify updates, security bulletins, and other items that affect the products we support - plan and execute the remediation strategy
• Review and manage ticket and customer trends
• Attend customer meetings via Zoom for some major account reviews or escalated problem accounts
• Identify and contribute to continuous improvement efforts to reduce costs or increase productivity without reducing effectiveness.
• Adhere to established company values, practices, policies, and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations, and standards.
• Other duties as assigned by management.

Day-to-Day

• Ability to plan, organize, and multi-task in a fast-paced environment.
• Demonstrate confidence with a high degree of professionalism.
• Very strong attention to detail and problem-solving skills are essential.
• Takes ownership of job responsibilities with personal pride and accountability.
• Very prompt, hardworking, and loves what they do.
• Ability to work independently with little supervision required.
• Ability to remain calm while working under pressure in a busy environment.
• Ability to work within the timeframe of standard policies and procedures and not miss deadlines/due dates .
• Excellent ability to multi-task, prioritize, and problem-solve in a busy, fast-paced environment.
• Proficiency in MS Word, Excel, Outlook, and PowerPoint is essential.
• Exhibit extraordinary discretion, confidentiality, flexibility, and willingness to work closely with our team .
• Excellent time, leadership, and management skills.
• Excellent written and verbal communication skills.
• Strong professionalism, organizational, and planning skills.
• Regular and reliable attendance.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.

Pay Details: $100,000.00 to $110,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.