Sr Director - Data and AI

The Sr. Director, Data Operations, will lead our growing data organization. This visionary role is pivotal in maintaining current environments and data pipelines, partnering in building next-generation D&A platforms, and leading a high-performing data operations team. The role oversees all aspects of data operations, from ingestion and transformation to governance and security. It defines and matures the Data & Analytics platform technology strategy and drives a cultural shift towards a world-class data-first organization. The Sr. Director will champion our Data & Analytics program, supporting large-scale global data engineering efforts and technology transformations to provide full sustainment capabilities across the our Data Estate.
Accountabilities
1. E2E Data Operations and Sustain:
o Testing and monitoring processes to support global products and projects in partnership with Data Engineering teams.
o Accountable for: Executing actions.
2. Data Capture, Storage, Integration, Governance, and Analytics:
o Responsibility in collaboration across the organization.
o Accountable for: Making decisions.
3. Day-to-Day Operations:
o Support for data products, service-level agreements (SLA), and clear definitions to meet business demand. Engage with SMEs.
o Accountable for: Executing actions.
4. Work Intake and Agile Management:
o Partner in work intake process and Agile management for data platform teams. Lead strategy and direction to drive excellence for PepsiCo customers.
o Accountable for: Making decisions.
5. Senior/Executive Level Relationship Management:
o Actively manage relationships up to the CEO level.
o Accountable for: Providing consultation.
6. Strategic Automation and Process Management:
o Rapidly create and manage automation-based and structured processes.
o Accountable for: Making decisions.
7. Cross-Functional Collaboration:
o Collaborate with cross-functional teams to identify and resolve issues.
o Accountable for: Providing consultation.
8. Operational Policies and Procedures:
o Develop and automate operational policies and procedures. Establish crisis management functions for service outages and incidents.
o Accountable for: Making decisions.
9. Customer Relationship Management:
o Develop and maintain strong relationships with customers, leveraging skills such as active listening and problem-solving.
o Accountable for: Providing consultation.
10. Team Culture and Development:
o Build a team culture focused on customer obsession and attract a diverse, high-performing team.
o Accountable for: Executing actions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

20+ years of technology work experience in a large-scale global organization.
15+ years of experience within a cross-functional IT organization.
10+ years of leadership/management experience.
Excellent communication skills and ability to empathize with customers.
Experience with mission-critical solutions in a Microsoft Azure environment.
Proven track record in driving operational excellence and delivering large-scale operational services.
Strong background in data operations, architecture, and strategy.
Ability to build cross-functional relationships and drive consensus.
Experience in delivering large-scale operational services in a complex environment.
Knowledge of master data management, data standards, analytics, and digital transformation.
Fast and fearless leader with a transformational mindset.
Analytical and innovative mindset to create new solutions.
Positive attitude towards challenges and setbacks.
Ability to navigate complex situations with persistence and flexibility.
Fearless in advocating for the best interests of the company and its stakeholders.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.