Sr. Program Manager - Trans Parity, AMXL

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver customer orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and as cost effectively as possible. Amazon is seeking an exceptional Senior Program Manager who will be part of our heavy bulky business team defining and building cutting-edge products and service capabilities supporting Amazon's current and future delivery initiatives. Come join the team and help us make history!

At Amazon, we are always exploring new opportunities to shape our global business. As a Senior Program Manager, you'll be an essential part of innovating and transforming our tools and processes. You'll be taking the lead on the design and launch of new programs for our customers. You'll also oversee programs that are already running and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

Key job responsibilities

- Launch programs, monitor performance metrics, and report on the status of key objectives that affect deliverables

- Use data to understand operational challenges and create continuous improvement initiatives

- Work with a variety of other Amazon departments to identify and leverage best practices

- Within a program environment, lead a multidisciplinary team in overcoming challenges and drive progress

- Manage stakeholders and internal processes, and define standards

- Partner closely across North America (NA) and Europe (EU) organizations to drive world wide parity and best in class tools and standards

- You'll partner closely with key stakeholders and tech partners to design a tool solution for a known business problem

- Own roadmap and vision for transportation parity for your team and collaborate closely across partner teams in EU and NA.

- Up to 20% travel required.

About the team

Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we're changing the way customers buy and receive large goods for the better.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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