Student Support Specialist (*Restricted)

Title: Student Support Specialist (*Restricted)

Agency: Northern VA Community College

Location: Alexandria - 510

FLSA: Nonexempt

Hiring Range: $50,000 - $60,000

Full Time or Part Time: Full Time

Additional Detail

Job Description:
General Description:
The Student Support Specialist provides customer service functions ,enrollment and program support for NOVA Workforce.This position will be responsible to serve the students and NOVA Community at large in a timely manner.

Duties and Tasks:

• Provide quality customer service
• Identify and assess customer's needs to achieve satisfaction
• Handle customer complaints and provide appropriate resolutions and alternatives
• Perform registration tasks and/or provide guidance to students
• Enter and maintain accurate data into the student information system
• Issue enrollment confirmation emails and letters
• Troubleshoot and resolve enrollment problems
• Ensure that instructors have all instructional materials needed
• Organize and maintain files and records
• Assist program developers/managers/coordinators to ensure logistical arrangements for programs are met
• Provide general office support tasks
• Assist with the marketing of classes
• Perform other related duties as required

*This position is restricted and is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the College.

Minimum Qualifications:

KSAs:

• The ability to adapt and respond to different audiences
• Excellent written and oral communication skills
• Strong interpersonal and organizational skills
• Ability to work cooperatively with students, instructors and staff; especially as part of a team
• Ability to work on multiple projects independently, at times under stress
• Ability to develop and prepare reports
• Ability to provide accurate information and courteous customer service
• Ability to interact effectively with internal and external customers
• Attention to detail and ability to take initiative
• Must be willing to work at multiple Workforce locations due to the needs of the division

Required Qualifications:

• Experience in Microsoft Office Suite.
• Experience in an office seeting with office procedures, managing files, schedules and paperwork.
• Customer service and forward-facing experience.
• Administrative office experience

Preferred Qualifications:

• Experience in a higher education setting.
• Experince working with enrollment.
• Experience working with under-served and underrepresented populations
• Bilingual abilities are a plus.