Student Worker - Conference Services Event Manager Spring 2024

Position Information

Requisition Number
Stu234P

Position Type
Student Worker

Department
Department of Student Workers

Job Title
Student Worker - Conference Services Event Manager Spring 2024

Classification
Student Worker

Pay Rate
Starting rate $11.00/hr

Position Summary Information

Hours per week
Up to 30 hrs/week

Days Worked
Flexible

Hours/Shift worked
Evenings and weekends required

Posting Detail Information

Job Summary/Basic Function

The Office of Conference Services ( OCS ) provides year-round coordination of facility rentals, camps, conferences, and external group events.

OCS is looking for student workers to work year-round events including indoor/outdoor camps, indoor/outdoor conferences and tournaments, and external group facility rental requests.

Conference Services Event Staff work under the Assistant Director of Conference Services, assuming the role of facility support and set up, welcoming guests, customer service, problem solving, and general event logistics. Will also lead a small team of EVENT / CONFERENCE / CAMP STAFF .

If you are not available to work summer months, please do not apply.

Required Qualifications

• Exceptional Customer service skills.
• Outstanding organizational skills with strict attention to detail.
• Strong inter-personal, verbal and written communication skills.
• Ability to work in diverse, flexible, fast-paced and dynamic environments.
• Ability to work with guests of all ages from small children to senior citizens.
• Availability to work evenings and weekends.
• Good problem solving skills as it relates to last minute event plan changes or conflict resolution with client or campus partner.
• Willingness to perform various duties as assigned by the manager on duty.

Preferred Qualifications

• Management Experience preferred.
• Previous experience working in retail services, customer service, and theaters/venues/sports.
• Ability to participate in the physical nature of the event: standing or sitting for long periods of time, lifting items, walking or guiding capabilities.
• Vehicle access to get to shifts at various venues on campus.

Job Duties

• Onsite front line Manager for Conferences and Camps.
• Creating and managing timelines for event planning and execution.
• Coordinating event staff and vendors on the day of the event
• Handling any issues that arise during the event and finding solutions.
• Following up with clients after the event to gather feedback and ensure satisfaction.
• Process and prepare documents, such as but not limited to Request Forms, vendor spreadsheets, and invoices.
• Greet and assist guests, clients, and University department faculty and staff at events coordinated by the Office of Conference Services.
• Assist with management of event logistics, including but not limited to guest/client arrivals, concierge services, and facility management duties.
• Assist with office administrative support logistics such as event plans, room layouts/diagrams, communication plans to campus partners, scheduling, billing, packaging, and preparing for current and upcoming camps & conferences.
• Work with MU campus departments and office sponsoring, hosting, and/or coordinating event including but not limited to Athletics, University Dining & Catering Services, University Housing & Conference Services, Facilities/Maintenance Operations, Groundskeeping, Housekeeping, and University Police, academic offices/departments, and other University offices/departments as necessary to run a successful and safe event.
• Assisting with coordination of safety and security protocols for indoor and outdoor events as it relates to inclement weather and last minute facility adjustments.
• Maintain a valuable and helpful representation of Millersville University through exceptional customer service.
• Lead a small team of Event Staff.
• Other duties as assigned.

Working Conditions and Physical Effort

• Ability to participate in the physical nature of the event: standing or sitting for long periods of time, lifting items, walking or guiding capabilities.
• Ability to work outdoors in all climate conditions.

Posting Open Date
01/24/2024

Posting Close Date
10/25/2024

Special Instructions to Applicants

Cover letter and resume are optional. We encourage you to upload your class schedule, which will help us to assist you with determining the best working hours during your academic and extra-curricular schedule.

If you are interested, please complete the application below. The Assistant Director of Conference Services will be in touch to set up an interview and speak with each applicant more about their qualifications for the position(s).

Quicklink for Posting/Requisition
https://jobs.millersville.edu/postings/11419

Documents Needed to Apply
Required Documents Optional Documents

Resume

Other Document 1

Class Schedule

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Are you currently attending Millersville University or will be at the time of employment?

• Yes
• No

* What days/hours are you available to work?
(Open Ended Question)

* What is your current major/minor?
(Open Ended Question)

* Are you currently on Millersville University Student Payroll?

• YES - I have another job on campus and am in the student payroll system.
• IN PROCESS - I am in the process of completing new hire paperwork with the Student Payroll Office for another job on campus.
• No.

* As of application submission date, what is your undergraduate student status?

• Freshmen
• Sophomore
• Junior
• Senior

* Are you available to work May - August during the summer camps & conferences season?

• Yes
• No - DISQUALIFYING