UPMC Western Psychiatric Hospital is currently recruiting for a full-time Systems Analyst - Associate. The incumbent will assist with data utilization through data dashboards and other innovative methods for the Youth and Family Training Institute's Evaluation-related grants and contracts.

The employee will be working as part of a "data utilization" team. We are responsible for assisting our partners in understanding and utilizing their data in meaningful ways. Some of their tasks may include developing data dashboards and other data-related materials such as email blasts and one-pagers, meeting with partners to review data, designing conference presentations and posters, developing websites, and innovating and implementing additional ways of sharing data and information across different groups.

This position is grant funded.

Responsibilities:

• Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times.
• Application Upgrades and Implementations: Responsible for activities related to application upgrades and implementations: review and validation of functionality and reporting of issues; identify new functionality and hardware requirements as assigned; ability to create test plans.
• Data Quality: Maintain data quality at all times.
• Report Writing/Analysis: Ability to write, analyze and make basic modifications to reports under the direction of more senior team members.
• Second and Third Level Support (Including Maintenance Activities). Ability to triage support issues and escalate accordingly. Partner with team members to trouble shoot support issues.
• Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary.
• SDLC (System Development Life Cycle) Have a fundamental knowledge of the system/application development life cycle.
• Process Improvement: Review and validate existing processes.
• End User Training: Review and conduct gap analysis on existing training documentation. Partner with more experienced team members to observe end user training sessions.
• Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation. Demonstrates the ability to extract and document customer/business requirements and needs for use by the enterprise architecture and engineering teams (network, system, and software), under the guidance of senior team members.
• Project Management: Contribute to project tasks and milestones typically under the direction of project manager/more experienced team members. Update all project management and time tracking tools accordingly.
• Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
• System Integration: Responsible for individual assigned tasks and validation of testing with system integration. Ability to modify existing test plans.
• Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.

Qualifications:

• Proficiency in SQL preferred.
• Proficiency in HTML, CSS, PHP, JavaScript, or like programming language(s) preferred.
• Experience with Microsoft SQL Server Management Studio preferred.
• Proficiency in Microsoft Office Products including Word, Excel, PowerPoint.
• Proficiency in Adobe Illustrator or like product(s) preferred.
• Knowledge of or experience in Mental/Behavioral Health preferred.
• Familiarity with modern technology and application support through education or practical experience. Highly driven and self-motivated to meet expectations.
• Ability to work independently and in a team-based environment.
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
• Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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