WHO WE ARE:
We are looking for you to take the next step! The Texas Workforce Commission (TWC) is seeking a Systems Analyst II-III to join the UI Administration & Operational Support (UIA&OS) Department, to help provide Unemployment Insurance (UI) guidance and support to TWC staff across the state. The position will be located at one of the TWC UI campus (El Paso, Fort Worth, McAllen, San Antonio) or in our UI administration team in Austin, Texas.

WHO YOU ARE:
UIA & OS is seeking a Systems Analyst II-III who enthusiastically shares our department's *E.P.I.C. vision and values in a positive, high-paced, energetic team environment. Each day, we reinforce our vision: "Creating a Positive Culture of Excellence and High Expectations Focused on Continuous Improvement." Performs moderately complex to complex (journey-level) computer systems analysis work. Work involves analyzing user requirements, procedures, and problems to automate processing or to improve existing systems. Works under general supervision, with limited to moderate latitude for the use of initiative and independent judgment.

You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

YOU WILL BE TRUSTED TO:
-Perform moderately complex to complex computer systems analysis work.
- Gather, analyze, and document user requirements, business processes, and existing problems in order to automate or improve existing systems. May train others.
- Serve as a liaison between the UI department and the IT department.
- Review complex system documents to verify that the needs of the UI department are being met.
- Develop, document, prepare, and execute test user acceptance test (UAT) plans, scenarios, and suites for different applications.
- Provide guidance and technical support to TWC staff on unemployment benefits systems.
- Assist with the development of procedures and guidelines related to system changes.
- Diagnose system problems and recommends solutions, including the communication with claimants and employers about complex technical issues.
- Respond to data and information requests, including generating and validating ad hoc queries and formatting output.
- Remain flexible and assist with additional tasks as needed for the success of the department and division.

YOU ARE A GREAT FIT WITH:
- Strong written and verbal communication skills
- Proficient in Microsoft Excel and Microsoft Access.
- Proficient in Microsoft SharePoint 365 development and authoring.
- Ability to work quickly and perform multiple tasks while paying attention to detail
- Associate or bachelor's Degree
- A knowledge and/or skills exercise may be conducted.

YOU QUALIFY WITH:
Systems Analyst II: Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, management information systems, or a related field.
Systems Analyst III: Graduation from an accredited four-year college or university with major coursework in computer science, computer information systems, management information systems, or a related field, plus one year of full-time experience in computer programming, systems analysis, and/or program analysis or one year of full-time experience which provided general knowledge of data processing or systems analysis.
Both Levels: One year of full-time experience in computer programming, systems analysis, and/or program analysis may be substituted for each year (30 semester hours) of education.

YOU GAIN
- A Family Friendly Certified Workplace.
- Competitive starting salary: $3,770.33 - $4,932.00/ month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

Will work 40 hours a week during hours of operation Monday through Friday, 7:00 AM to 6:00 PM, and may involve on call work including nights, holidays and weekends, as needed. May work outside of those hours for special projects, outages, upgrades, or service affecting maintenance. Management will set the schedule. Duties require up to 20% travel within the state of Texas and the ability to lift 25 Lbs. TWC may use all available information, including past unemployment claims, to evaluate an applicant's suitability for the position. Security sensitive position. Criminal background check conducted on final candidate.
PLEASE NOTE: All applications should contain complete job history entries, which includes job title, dates of
employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf

HOW TO APPLY:

-To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.

-Applicants must be legally authorized to work for ANY employer in the United States. We will not consider applicants that will need sponsorship now or in the future.

-In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

-A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.