TDI-Network Specialist IV

Job Description

Do you have a passion for public service and enjoy making a difference? Don't miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply now if you're looking for a rewarding career in public service. We regulate the insurance industry, administer the Texas workers' compensation system, and educate and protect consumers.

You'll love the benefits of working at TDI:

• Flexible work schedules.

• Hybrid work schedule, if applicable.

• Work-life-balance.

• 96 hours of accrued vacation a year.

• 96 hours of accrued sick leave a year.

• 20+ holidays every year.

• Career advancement opportunities.

• Free parking.

• Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).

Working at TDI offers many benefits. TDI is a qualifying organization for the Federal Public Service Loan Forgiveness Program. TDI also offers a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas. TDI is located at the Barbara Jordan Building at 1601 Congress Ave in Austin. The innovative structure is part of the state's Capitol Complex project.

Before you apply:

Learn about our selection process, our military employment preference, and licensing and credential requirements.

Network Specialist IV (Network Specialist)

Performs advanced technical work in maintenance, programming and other support of agency network infrastructure and related systems. The incumbent maintains complete documentation of assigned systems and follows standard operating procedures in performance of assigned duties. Work is performed under minimal supervision with considerable latitude for the use of initiative and independent judgement. Required to travel throughout the State of Texas. May be required to work overtime, on holidays and weekends. Observes all applicable agency policies and procedures, including adherence to established leave and attendance policies, safety rules and regulations, and use of state property.

This position:

• Uses software monitoring tools and other techniques to maintain high quality diagnostic capability to solve complex networking problems.

• Leads or assists with the installation, maintenance, administration, and troubleshooting of local- and wide-area network technologies including, but not limited to: VLANs, BGP, VoIP, Quality of Service, Routing, Switching, Wireless Networking.

• Conducts studies regarding system usage, makes recommendations for improvements and system requirements, reviews network/voice systems plan for completeness and accuracy.

• Maintains liaison with network/voice vendors about proper operation, installation, and maintenance of equipment, and network attached.

• Maintains current knowledge of network/voice systems (hardware and software), modifications, and improvements.

• Plans and communicates effectively while assigning tasks, training and supervising the work of others.

• Performs other duties as assigned.



Qualifications:

This position requires:

• Graduation from an accredited four-year college or university with a degree in computer science, management information systems, electronic engineering, or related field is preferred.

• Three years' experience in maintenance, installation, and configuring network infrastructure and related telecommunications equipment both on-site and using remote access software.

Note: Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.

Additional job details:

This position requires regular work attendance. The position may be eligible for a hybrid work schedule. If eligible, the employee must have a secure, dedicated workspace with reliable broadband internet service. The ideal candidate must be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

Preferences for this position include:

• One-year vocational school or completion of a vendor-supplied program of study in computer networking.

• Cisco CCNA, CompTIA Network+

• Experience writing scripts to automate processes, e.g., Python, Perl, Bash, PowerShell.

• Experience with the following Cisco products; Identity Services Engine (ISE), Firepower Management Console (FMC), Cisco Next Generation Firewalls, VPN, 9K switches, routers, Umbrella SWG, and Meraki wireless.

This position requires demonstrated knowledge of:

• Networking/voice principles, equipment, procedures, terminology, standards and wiring technologies.

• Network facilities.

This position requires demonstrated skill in:

• Problem solving and critical thinking.

• Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.

• Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.

• Installing, maintaining, administering, and troubleshooting routers, switches, and other network infrastructure equipment.

• The installation of small to medium sized managed network hardware.

• Communication and in working effectively with all levels of employees and the public.

• Recognizing, analyzing, and resolving network problems.

This position requires the demonstrated ability to:

• Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.

• Maintain the confidentiality of sensitive information.

• Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.

• Manage and coordinate multiple tasks and priorities to meet necessary deadlines.

• Work both independently and as a team player.

• Establish and maintain effective working relationships with both internal and external customers.

• Interpret technical information.

• Communicate effectively.

• Bend, stoop, and safely lift items weighing fifty pounds.

• Train others.

• Research and document problem solutions.

Veterans

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a veteran's preference, you must submit the following documents, as applicable, with your application.

• Copy of the DD-214; member #4.

• Statement of compensation from the Veteran's Administration or

• Copy of the DD1300.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

25N, 25W, 255N, 782X, ISM, 0639

Click or copy and paste the following link into your browser to access Military Crosswalk information:

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf

How to apply:

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager's name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information.

Submitted through Work in Texas:

Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.