Technical Support Analyst

A natural gas client of Insight Global's is seeking to hire an Intermediate Technical Support Analyst to join their team on an open-ended contract, reporting to the Supervisor of Technical Support. This client just acquired a new company in Midland, TX so the primary reason the Technical Support Analyst will be brought on is to assist in the higher volume of Teri 1 and Tier 2 technical support tickets. He/she will be responsible for providing the first point of contact support for all enterprise-level systems from employees via phone or in person by resolving questions and problems relating to information systems hardware and software, network devices, print devices, cabling, and workstations. A qualified candidate will be able to report onsite 5 days per week (Monday-Friday), for 8 hours per day in Midland, Texas. The pay rate for this position is $18-$22/hr depending on years of experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Associates degree in Computer Science, MIS, Technology, or a closely related field.

5+ years of experience in a customer service or IT Support related role supporting enterprise-level systems.

5+ years of experience with Tier I and Tier II support troubleshooting PCs, printers, mobile devices, mobility and other IT device configuration/support

Working knowledge and proficiency in Window 10/Windows 11, O365 suite, Microsoft Intune, Active Directory, MS Exchange, MS Teams, and SharePoint

Experience utilizing a ticketing system (Jira, ServiceNow, Freshservice, etc.)

Working knowledge of WAN/LAN technologies in medium to large enterprises

Ability to provide outstanding verbal/written communication with a high degree of professionalism and customer support

Nice to Have Skills & Experience

Bachelor degree preferred

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.