.NET Production Support Analyst

• Knowledge: They must possess hands-on experience working in an applications production support/application development environment. They must also possess detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve application or infrastructure issues.

• They may also require Java scripting and configuration experience in Windows/UNIX environment; Also, they may also require Production Support, implementation and system management experience

• They also require at least a basic knowledge of ColdFusion, SQL and HTML/CSS, and experience/working knowledge of ITIL compliant incident, problem and change service management. It is considered to be a plus to the application support analyst

• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date

• Ability to manage code migration, document configuration changes, and monitor performance

• Ability to provide front-end support to internal departments and web-based clients.

• Advanced proficiency in determining the causes of application errors and repairing them.

Key Skills:

# .Net , # Production Support , # python , # oracle , # C# .NET

• Minimum Experience : 12 Yrs

Roles & Responsibilities:

• Ensures specialist knowledge of operating systems, devices, applications and software

• Provides support toward resolution of escalated support tickets. May perform the needed analysis to identify root cause of reported incidents, identify the short- and long-term remediation for the identified incidents.

• Work with appropriate teams to plan for and execute routine application support/maintenance activities

• Adhere to all documented Incident, Service Request and Problem Management processes as per PSEG policies

• Repair Application Software code, and correct any Incidents, Problems and/or Application Software defects

• Restore Services and resolve Application Incidents and Problems that require database, Application code and/or operational modifications

• Coordinate with 3rd Party Suppliers that have responsibility for Incident and Problem resolution related to their developed application software

• Update user, system, and operations documentation based on the Incident or Problem and error correction as necessary

• Creates process flowcharts, diagrams, drawings and other related documentation. Creates technical workflows using different modeling techniques.

• Analyzes various reports to ensure that the functionality and performance meets all product and service level requirements.

Education:

• A Bachelor's degree in engineering or computer science, or a Bachelor's degree with significant work experience in technology Industry