AppleCare Support Business Analyst
Austin, Texas
Summary
The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!
As a part of the AppleCare Support organization, you will drive outstanding customer support experiences while also identifying cost-saving measures and organizational improvements. To be successful in this role, you must possess strong analytical skills and be able to efficiently communicate your insight to the highest levels of the company. Strong public speaking/presentation skills, and command presence is a must.
This role will primarily be supporting Executive Relations and driving operational efficiency through comprehensive data analysis and reporting, transforming raw data into actionable insights, collaborating across functions, and contributing to strategic decision-making.
Description
This role will be tasked with analyzing data and processes to gain insights that improve operations of the global contact center support business. This includes synthesizing data and helping to align teams across our organization. You will become a subject matter expert in the related lines of business and will use that knowledge, combined with your eye for business, to determine what is most important in the data and what we as a team should be focusing on. Through this you will work to identify, evaluate, and prioritize opportunities to drive efficiency and create higher quality experiences for the customer.
You should be comfortable supporting, collaborating and communicating with senior leadership teams and a have a demonstrated ability to build strong working relationships through active listening, delivering promised results, and establishing trust. You will collaborate with many cross-functional teams including HR, Finance, and Training, among others. We'll expect you to question and challenge legacy processes - all with the goal of improving our AppleCare business.
The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!
As a part of the AppleCare Support organization, you will drive outstanding customer support experiences while also identifying cost-saving measures and organizational improvements. To be successful in this role, you must possess strong analytical skills and be able to efficiently communicate your insight to the highest levels of the company. Strong public speaking/presentation skills, and command presence is a must.
This role will primarily be supporting Executive Relations and driving operational efficiency through comprehensive data analysis and reporting, transforming raw data into actionable insights, collaborating across functions, and contributing to strategic decision-making.
Description
This role will be tasked with analyzing data and processes to gain insights that improve operations of the global contact center support business. This includes synthesizing data and helping to align teams across our organization. You will become a subject matter expert in the related lines of business and will use that knowledge, combined with your eye for business, to determine what is most important in the data and what we as a team should be focusing on. Through this you will work to identify, evaluate, and prioritize opportunities to drive efficiency and create higher quality experiences for the customer.
You should be comfortable supporting, collaborating and communicating with senior leadership teams and a have a demonstrated ability to build strong working relationships through active listening, delivering promised results, and establishing trust. You will collaborate with many cross-functional teams including HR, Finance, and Training, among others. We'll expect you to question and challenge legacy processes - all with the goal of improving our AppleCare business.
Created: 2024-10-09
Reference: 200552998
Country: United States
State: Texas
City: Austin
ZIP: 78749
About Apple
Founded in: 1976
Number of Employees: 154000
Website: https://www.apple.com/
Career site: https://www.apple.com/careers/us/
Wikipedia: https://en.wikipedia.org/wiki/Apple_Inc.
Instagram: https://www.instagram.com/apple/
LinkedIn: https://www.linkedin.com/company/apple
Similar jobs:
-
BPC- Business Analyst INTL
Insight Global in Irving, Texas -
Marketing Business Analyst
DR Horton in Arlington, Texas -
Senior Analyst, Business Transformation
7-ELEVEN in Irving, Texas -
Senior Business Process Analyst (Application Modernization)
Kirkland & Ellis LLP. in Houston, Texas -
Associate Business Systems Analyst - Remote Nationwide
UnitedHealth Group in San Antonio, Texas💸 $58300 - $114300 per year -
IT Business Systems Analyst Senior
City of Austin in Austin, Texas -
Lead Business Analyst - FMS
University of Texas at Dallas in Multiple Locations, Texas -
Sr. Business Analyst
Cognizant Technology Solutions in College Station, Texas💸 $93000 per year -
IT Business Analyst II
The Friedkin Group in Houston, Texas -
Business Systems Analyst - Consultant, Banking & Financial Services Consulting
Cognizant Technology Solutions in Plano,TX-8383 DominionPkwy, Texas -
Business Intelligence Analyst
Esolvit, Inc. in Austin, Texas -
Analyst I/Analyst II- Business Processes (Contract Administrator)
Kinder Morgan in Houston, Texas -
Business Change Analyst
DR Horton in Austin, Texas -
Business Analyst
McLane Company, Inc. in Temple, Texas -
WIC IT Business Analyst
Health & Human Services Comm in Austin, Texas -
Business Systems Analyst (BSA)
Koch Industries in Katy, Texas -
Business Analyst
INSPYR Solutions in Houston, Texas💸 $30 - $35 per hour -
Business Intelligence Analyst, Operations
PenFed Credit Union in San Antonio, Texas -
Business Analyst (with Oil & GAS)
Esolvit, Inc. in Austin, Texas -
IT Business Analyst
Insight Global in Houston, Texas