Technical Support Specialist

Questa, New Mexico

Employer: Strategic Staffing Solutions
Industry: 
Salary: Competitive
Job type: Part-Time
Job Title: Technical Support Specialist
Multi Year Contract
Location: Questa, New Mexico, On-site, Open to Re-Location

Summary: The Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.

Responsibilities:
  • Trouble ticketing, triage, fixes, and dispatch.
  • End-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications: How To's, Printer Installations, GUI installs / updates

Requirements:
  • Level III Support with 5-7 years experience Staffing & Scheduling of projects.
  • Manage Customer needs(Service Level Agreement) To evaluate the current Helpdesk processes, staff and staffing responsibilities and flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility.
  • Be a strategic asset that is integrated with the organization it supports.
  • Risk Management Suggest and implement the best practices of Industry.
  • Serve as a single point of contact for Customer Develop solutions to meet the Enterprise Plan requirement accessibility.

Job ID: JOB-237966
Publish Date: 18 Sep 2024
Created: 2024-09-21
Reference: JOB-237966
Country: United States
State: New Mexico
City: Questa

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