Technical Support Specialist
Austin, Texas
Employer: Transforce
Industry:
Salary: $60000 per year
Job type: Full-Time
Job Posting Title:
Technical Support Specialist
University Housing and Dining
All Applicants
40
Non-Exempt
Sep 20, 2024
Expected to Continue
UT MAIN CAMPUS
General Notes
BENEFITS: UT Austin offers a competitive benefits package that includes:
Purpose
The Technical Support Specialist is the first point of contact for technology support and solutions within University Housing and Dining (UHD). Provides computer desktop end-user support and audio-visual support by leveraging technical abilities to problem solve and assist the day-to-day operations of UHD. Assures computer operating problems are responded to and resolved in a timely manner. This includes installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware, software, and audio-visual equipment to ensure optimal performance.
Responsibilities
Preferred Qualifications
This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).
Salary Range
$60,000+ depending on qualifications
Working Conditions
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
A criminal history background check will be required for finalist(s) under consideration for this position.
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act
Technical Support Specialist
- ---
University Housing and Dining
- ---
All Applicants
- ---
40
- ---
Non-Exempt
- ---
Sep 20, 2024
- ---
Expected to Continue
- ---
UT MAIN CAMPUS
- ---
General Notes
BENEFITS: UT Austin offers a competitive benefits package that includes:
- 100% employer-paid basic medical coverage
- Free Capital Metro bus rides
- Retirement contributions
- Paid vacation, sick time, and holidays
- Career growth & professional development
Purpose
The Technical Support Specialist is the first point of contact for technology support and solutions within University Housing and Dining (UHD). Provides computer desktop end-user support and audio-visual support by leveraging technical abilities to problem solve and assist the day-to-day operations of UHD. Assures computer operating problems are responded to and resolved in a timely manner. This includes installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware, software, and audio-visual equipment to ensure optimal performance.
Responsibilities
- Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users. Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems. Always provide excellent customer service.
- Operate and test the functionality of all AV and integrated conference rooms. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays. Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.
- Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications. Related equipment includes but is not limited to: desktops, laptops, iPads, Surfaces, printers, and other peripherals.
- Assist with IT inventory.
- Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks. Perform other duties as assigned.
- High School Degree / GED.
- Knowledge of computer and peripheral operations, installation, directory services, remote access tools, and troubleshooting.
- Work experience in IT customer server and/or help desk environment.
- Work experience installing and supporting hardware, software, and networked systems in a multi-protocol environment.
Preferred Qualifications
- Experience managing a Citrix Virtual Desktop Environment.
- Demonstrated ability to learn quickly.
- Experience supporting systems remotely.
- Excellent problem-solving and time-management skills.
- Demonstrated ability to take initiative and prioritize multiple projects.
This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).
Salary Range
$60,000+ depending on qualifications
Working Conditions
- May work in all weather conditions
- May work in extreme temperatures
- May work around standard office conditions
- May work around chemicals
- May work around electrical and mechanical hazards
- Repetitive use of keyboard at a workstation
- Use of manual dexterity
- Climbing stairs
- Climbing of ladders
- Lifting and moving
- Monday - Friday, 8:00am - 5:00pm. This position will require working on campus.
- Resume/CV
- 3 work references with their contact information; at least one reference should be from a supervisor
- Letter of interest
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
- ---
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
- ---
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
- ---
A criminal history background check will be required for finalist(s) under consideration for this position.
- ---
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
- ---
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
- ---
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
- ---
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
- E-Verify Poster (English) [PDF]
- E-Verify Poster (Spanish) [PDF]
- Right To Work Poster (English) [PDF]
- Right To Work Poster (Spanish) [PDF]
- ---
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act
Created: 2024-09-14
Reference: l1Fy5ljvy3nY
Country: United States
State: Texas
City: Austin
ZIP: 78749
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