TikTok Shop - Anti-Fraud Operations Program Manager - Global Selling
Seattle, Washington
Employer: TikTok
Industry: Operations
Salary: Competitive
Job type: Full-Time
Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
About the Team
TikTok's E-commerce Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As the Anti-fraud Investigation & Operation Specialist, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller-creator affiliation.
Roles & Responsibilities
- Research fraud-related policies and build effective enforcement tools and processes to penalize bad actors and prevent risk while balancing user experiences
- Actively analyse patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform
- Identify vulnerabilities and how they are used to abusing the platform;
- Regularly produce high-quality fraud reports to summarize new trends and business impacts and present them to senior management teams
- Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale
- Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulatory inquiries on fraud and (or) abuse-related activities
- Perform other ad-hoc tasks related to fraud operations
Qualifications
- Minimum of 3 years professional experience in operation and investigation related to fraud, abuse, or cybercrime
- Detail-oriented, analytical, and good project management skills
- Ability to understand opposing points of view on highly complex issues
- Strong ability to gather information from various online sources and community groups
- Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus
Preferred Qualifications:
- E-commerce experience is a plus
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
About the Team
TikTok's E-commerce Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As the Anti-fraud Investigation & Operation Specialist, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller-creator affiliation.
Roles & Responsibilities
- Research fraud-related policies and build effective enforcement tools and processes to penalize bad actors and prevent risk while balancing user experiences
- Actively analyse patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform
- Identify vulnerabilities and how they are used to abusing the platform;
- Regularly produce high-quality fraud reports to summarize new trends and business impacts and present them to senior management teams
- Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale
- Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulatory inquiries on fraud and (or) abuse-related activities
- Perform other ad-hoc tasks related to fraud operations
Qualifications
- Minimum of 3 years professional experience in operation and investigation related to fraud, abuse, or cybercrime
- Detail-oriented, analytical, and good project management skills
- Ability to understand opposing points of view on highly complex issues
- Strong ability to gather information from various online sources and community groups
- Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus
Preferred Qualifications:
- E-commerce experience is a plus
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com
Created: 2024-05-16
Reference: A06820
Country: United States
State: Washington
City: Seattle
ZIP: 98109
Similar jobs:
-
TikTok Shop - Network Planning, Inventory, and Topology
TikTok in Seattle, Washington -
TikTok Shop - Senior Data Product Solution Manager
TikTok in Seattle, Washington -
Product Marketing Manager Lead - TikTok Shop - Seattle
TikTok in Seattle, Washington -
TikTok Shop - Senior Product Manager, Seller Incbuation (Content Creation Tools)
TikTok in Seattle, Washington -
TikTok Shop - Senior Seller Ecosystem Program Manager
TikTok in Seattle, Washington -
TikTok Shop - Global Selling Manager, Supply Chain and Logistics
TikTok in Seattle, Washington -
TikTok Shop - Senior Product Manager (Price Comparison Operations) - Seattle
TikTok in Seattle, Washington -
Business Analyst, Budget Management- TikTok Shop- Seattle
TikTok in Seattle, Washington -
TikTok Shop - Technical Writer, GNE Listing Governance
TikTok in Seattle, Washington -
TikTok Shop - US Data Scientist - Logistics
TikTok in Seattle, Washington -
TikTok Shop - Carrier Relationship Manager
TikTok in Seattle, Washington -
TikTok Shop - Senior Product Manager - Merchants Products
TikTok in Seattle, Washington -
TikTok Shop - Strategy Product Manager Anti-Fraud Solutions
TikTok in Seattle, Washington -
TikTok Shop - Seller & Creator SOP Program Manager
TikTok in Seattle, Washington -
TikTok Shop-Operations Electronics Category Manager Graduate - 2024 Start (BS/MS/PhD)
TikTok in Seattle, Washington -
TikTok Shop - Senior Product Manager - Open Platform Products
TikTok in Seattle, Washington -
TikTok Shop - Data Analyst - Governance and Experience
TikTok in Seattle, Washington -
TikTok Shop - Senior Associate/Analyst- Creator Incentive
TikTok in Seattle, Washington -
Strategy Operations, Product Selection- TikTok Shop- Seattle
TikTok in Seattle, Washington -
TikTok Shop - Customer Success Manager, Strategic Accounts
TikTok in Seattle, Washington