TikTok Shop - Data Scientist - Governance and Experience

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.

We are looking for Data Scientists to join our Global E-commerce Governance and Experience Data Science team. The Governance and Experience team strives to build a worry-free shopping journey for our users on TikTok. We provide a trustworthy e-commerce experience by (1) eliminating malicious sellers, (2) ensuring listings are policy compliant, (3) ensuring users receive authentic products in the condition they expect, and (4) in the rare chance the order experience does not meet customer expectations, we make things right by providing hassle-free solutions.

Responsibilities:
1. Set up the metrics to measure governance and experience(GNE) operation activities, including management of risk, fraud and abuse, as well as experiences from sellers, customers and creators;
2. Responsible for justifying GNE business value in a scientific way, work closely with the business teams to figure out the goals in both short term and long term;
3. Monitoring the key metric changes, and deep dive for the reason behind. Highlight the key insights to business partners with timely response;
4. Make business impact with data and proactively generate insights and data solutions for business partners to make the business achieve the goal;

Qualifications

Minimum Qualifications:
1. At least 3 years of working experience in data science, with a bachelor's degree or above, majoring in quantitative field statistics is preferred.
2. Proficient in SQL, Python or R, and
3. Expertise in at least one of the three areas: advanced measurement (e.g causal inference or systems with complex trade-offs), modeling, and optimization.

Preferred Qualifications:
1. E-commerce or online marketplace trust & safety experience is strongly preferred.
2. To succeed in the role, you need to be a proactive, self-driven and impact-driven person.
3. Be able to work with cross-functional teams in a fast-paced environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com