TikTok Shop - Head of Seller Onboarding

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Description
As the Sr. Manager of Seller Governance and Enforcement Strategist, you will be leading a team consisting of policy managers, investigation ops and program managers to design projects to ensure balance between growth and sustainability of the platform in each market.

Roles & Responsibilities
- Lead, cultivate and provide global guidance to team members and design career development opportunities for them
- Design sellers onboarding requirements and policies by conducting benchmark research and understanding sellers' profilings
- Drive programs to mitigate risks while balancing frictions added to sellers
- Establish processes and investigational framework to identify emerging bad actor attacks and respond to any regulatory inquiries
- Support regional teams to drive key metric improvements in areas related to onboarding KYB/KYC processes, policy education etc.,
- Building global seller onboarding governance related capability,mechanism,monitoring,service and support all regional teams achieve governance targets.

Qualifications

Minimum Qualifications
- 5+ years of global professional experience in risk control, vendor management, payment risk, Sanctions etc.,
- Great research and investigation skills, able to discover the unknown
- At least 2 years of people management experience managing a size of 5 or more
- Experience using data and metrics to measure impact and determine improvements
- Experience acting as a program manager and collaborating with XFN teams to drive end results

Preferred Qualifications
- Demonstrated past success working in a matrix environment and ability to influence key stakeholders
- Understanding of regulatory trends related to E-Commerce in any US/ EU/SEA market is a strong plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2