Training and Change Management Lead - Hybrid - 131087

Payroll Title:
ORGANIZATIONAL CNSLT 4 Department:
Health Timekeeping Services Hiring Pay Scale
$104,000 - $151,000 / Year Worksite:
Greenwich Drive Appointment Type:
Career Appointment Percent:
100% Union:
Uncovered Total Openings:
1 Work Schedule:
Days, 8 hrs/day, Monday - Friday

#131087 Training and Change Management Lead - Hybrid
Extended Deadline: Wed 8/21/2024
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UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

Special Selection Applicants : Apply by 08/09/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.

This position will work a hybrid schedule which includes a combination of working both onsite at Greenwich Drive and remote.

This position will remain open until filled.

DESCRIPTION

UCSD Health is seeking a Training and Change Management Lead who will be responsible for assessing organizational and strategic issues and providing guidance through organizational development solutions such as facilitating assessments, strategic planning, and culture-change and process-oriented approaches to enhance institutional performance. Consults with leaders, departments, and committees to address root causes of organizational effectiveness issues using a systematic approach. Analyzes current organizational purpose, structure, relationships, policies, systems, and data. Recommends and facilitates improvements ensuring alignment with organizational strategy.

Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.

Independently uses and applies wide-ranging experience and proficiency in organizational development, effectiveness, business process analysis and strategic planning on projects that involve multiple organizations and stakeholders. Uses advanced organizational development professional concepts and organization objectives to resolve complex organizational development, design and effectiveness issues. Regularly works on highly complex issues of strategic engagements where analysis of circumstances and information requires an in-depth evaluation of factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.

Leadership and Collaboration

• Advanced knowledge of the organizational development and effectiveness field, theories, models to assess, design and implement customized, strategic organization interventions.
• Exercises wide judgment in selecting and developing methods, techniques and evaluation criteria for obtaining appropriate results and resolution of organizational effectiveness issues.
• Understands business needs and ensures that systems, both technical and non-technical, can support those needs. Provides new patients with an overview of resources and general information on billing, scheduling, and locating resources for clinical questions or concerns.
• Assesses complex situations, identifies desired improvements, works with clients to address issues and implement solutions in alignment with strategic goals.
• Provides collaborative leadership and consultation, strategic planning, design and facilitation, and project management on complex problems to achieve strategically aligned solutions.
• Ability to comprehend and leverage technical and functional knowledge of Customer Relationship Management (CRM) specifically ServiceNow tools, Timekeeping/Payroll and Human Capital Management (HCM) systems, timekeeping and scheduling systems, and leverage functionality to optimize presentation, creation, and communication of knowledge and training content.
• Ability to translate technical and/or complex issues into easy-to-understand explanations to key audiences
• Ability to coach, facilitate and influence people at all levels
• Other duties as assigned

Change Management and Communication

• Assess the organizational change impacts and develop strategies to promote readiness and adoption for project implementation
• Consult on project interactions with the Subject Matter Expert (SME) group as they are engaged to participate in project activities
• Evaluate organizational readiness via roadshows/townhalls, assessments/surveys, and departmental meetings to identify risk and manage resistance
• Collect feedback on the most significant/risky processes, roles, and duty changes from the current state, which will require targeted change management support
• Ability to convey information and ideas clearly and concisely to stakeholders in an engaging manner that helps the targeted audience understand and retain the message. Ability to effectively communicate to a broad and diverse audience and tailor approach based on targeted audience
• Ability to succinctly communicate complex issues and its importance (impact on the individual/team/organization); stresses major points clearly; follows a logical sequence

Customer Service

• Ability to build strong working relationship with clients and understand their needs. Leverage relationship to recommend new processes and procedures for issue resolution and improve client satisfaction and reduce the same issues from recurring
• Seeks to understand stakeholders by actively listening, gathering, and leveraging information to improve content to encourage them to utilize self-service options to address concerns

Critical Thinking/Analytical

• Demonstrates strong analytical, problem-solving, project planning and implementation skills.
• Ability to recognize cross functional data impact and collects pertinent details to better understand problems and identify opportunities for improvement through training or effective communication
• Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained. Sound judgment, ability to draw unbiased conclusions.
• Collaborate with subject matter experts to proactively evaluate compliance and process improvements/gaps and create mitigation to address through training and/or communication

MINIMUM QUALIFICATIONS

• Nine (9) years of related experience, education/training, OR a Bachelor's degree in related area plus five (5) years of related experience/training. Related experience: Experience managing change management or training team
• Thorough knowledge of the organizational development and effectiveness field, theories, models to assess, design and implement customized organizational interventions.

PREFERRED QUALIFICATIONS

• Proven expertise in Strategic Communications approaches and standards in business communications.
• Proven ability to guide execution of communication content to consistently optimize messaging, enhance program goals, and adhere to established standards.
• Proven ability to lead and coordinate collaborators in the execution of multiple and interdependent deliverables.
• Demonstrated experience building and managing exceptional relationships to achieve results in line with strategic goals.
• Ability to manage necessary resources to resolve problems in a timely and effective manner.
• Proven ability to comply with and enforce pertinent policies, procedures, regulations, and requirements.
• Ability to effectively utilize common office productivity software such as MS Office (Word, Excel, PowerPoint), MS Outlook, and internet browsers.
• Experience in a healthcare environment.
• Graduate degree.
• 5+ years of UCPath experience.
• Possesses strong consulting, relationship building, and strategic thinking skills.
• Demonstrates skill consulting to managers and groups at all levels.
• Prior experience with managerial or supervisory duties including employee development.
• Strong understanding of higher education and timekeeping/scheduling industry terminology and communication standards.
• Working knowledge of university staff personnel policies and collective bargaining agreements related to, or having an impact upon, time and attendance functions.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $104,900 - $198,900 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $50.24 - $95.26

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

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If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

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UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.