TxDMV - Administrative Assistant IV

Job Description

This position is eligible for some telecommuting to be determined based on operational needs and subject to approval (subject to change).

To apply for this position, complete an on-line application through the Applicant Career Section through WorkInTexas. Texas Department of Motor Vehicles (TxDMV) does not accept paper applications.

Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Performs advanced administrative support and technical program assistance work in support of the Texas Department of Motor Vehicles (TxDMV), Enforcement Division. Reports to a section supervisor and assists division and agency customers. Coordinates administrative activities for the assigned unit, various projects, and specialized programs. Work involves some confidential correspondence and communications. Work requires contact with middle and high-level managers and private entities. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES

• Provides administrative support and maintains a close and highly responsive relationship to the day-to-day activities of assigned supervisors and section staff.

• Establishes priorities and makes assignments in support of the assigned section.

• Research legal, technical and/or policy issues and organizes, coordinates, and prepares written or statistical reports.

• Coordinates activities, tracks the progress of projects, specialized programs, and section tasks. Inform division management of status and next steps needed.

• Independently handles a wide variety of situations that often cannot be brought to the immediate attention of a supervisor.

• Answers the telephone, evaluates requests, answers questions and/or routes messages and screens visitors.

• Composes and prepares correspondence and applicable recurring or special one-time reports requiring an understanding of program activities, technical matters and/or confidential and sensitive communications.

• Reviews correspondence and reports drafted by others. Provides feedback and escalates issues.

• Monitors and maintains suspense logs, records, and various division files.

• Assists in responding to Public Information Act requests.

• Receives, sorts, opens, evaluates content, and distributes mail as required may drive to deliver/pick up confidential or time sensitive correspondence.

• Reviews and processes records of completed projects.

• Assists in the development and preparation of special reports.

• Trains other clerical or technical staff.

• Provides assistance to the public.

• Uses database, spreadsheet, or graphics software applications to prepare complex statistical reports and/or presentations and verify accuracy and completeness.

• Assists others in the use of personal computer or mainframe system applications.

• Performs technical writing as required in addition to proofreading duties.

• Travels up to 10% of the time. Travel by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.

• Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.

• Performs other job-related duties as assigned.

BENEFITS

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

ü Retirement Plan

ü Paid Group Health & Life Insurance for employees

ü Paid Holidays

ü Voluntary AD&D Insurance

ü Dental

ü Vision

ü Longevity Pay

ü Dependent Health & Life Insurance

ü Dependent Optional Life Insurance

ü Health & Dependent care flexible spending accounts

ü Tuition Assistance Program



Qualifications:

EDUCATION AND EXPERIENCE

• Graduation from high school or equivalent.

• Must have five (5) years progressively responsible clerical, secretarial or administrative support and expertise in Word, Adobe, and Excel Software.

• Experience and education may be substituted for one another (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent).

QUALIFIED EMPLOYER

In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) program.

REGISTRATION, CERTIFICATION AND/OR LICENSURE

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 90 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

JOB OFFER AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON:

• Proof of education and experience listed on the application.

• Eligibility to work in the United States.

• Satisfactory results from a pre-employment criminal history background check and driver's record check.

• Compliance with Selective Service registration for males ages 18-25.

VETERANS

At the time of application submission, the following must be provided for proof of veterans' preference:

• A veteran must provide form DD 214 (member #4 form)

• Surviving spouse or orphan must provide DD 1300 or DD 214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information.

SUBMISSION OF APPLICATION

Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; "See Resume" is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application but may be considered as additional supplemental information. The resume must include the employer's name and dates of employment for relevant work experience to be considered by the hiring authority.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran's status, genetic information, or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact Robin Lovelace in the Human Resources office for assistance on 512-465-4043.